Business Support Officer

4 weeks ago


Bristol, United Kingdom Bristol City Council Full time

**Full Time, Permanent
Do you want to make a difference for children and families in Bristol?

First Response’ is the single point of entry for parent/carers, professionals and members of the public to access Children’s Social Work and Children’s Early Help Services. The First Response Team triages all contacts and referrals, and makes further enquiries necessary to determine whether the child and family can be supported by universal or targeted services, or whether a referral to Early Help or Social Care is required.

The First Assessment Service Business Support Officer role is vital to the effective and safe functioning of the team. You will be an employee who enjoys working in a fast paced, demanding but supportive environment. You will join an established and supportive team.

Operating in a fast-paced and exciting environment, you will have excellent attention to detail, and highly efficient IT skills. You will need be able to multi-task and work independently in a highly supportive environment.

There is a high demand on the service and being able to work quickly, independently and with a focus on detail is vital to success in this role. You will provide general administrative support to the team and will undertake responsibility for rota creation, room bookings and invoice payment.

You will handle some incoming calls from professionals enquiring about whether there is social work involvement with children.

You will be required to:

- Deal with high volumes of work calmy and methodically.
- Have a good level of IT and literacy and be able to quickly learn how to access a new data base system and to update it.
- Take a proactive responsibility for your workload and to process this independently.

The content of some referrals can be distressing, you will need a level of emotional resilience (there is plenty of support, but you will need to be proactive in seeking it when necessary).

You will need to be trustworthy and understand how to conduct yourself appropriately surrounding highly confidential information.

The role demands a high standard of IT capability and would suit an employee who enjoys a role which primarily involves computer and database use.

The role is primarily office based, but with the opportunity to spend some time home working if this suits.

**Why Bristol City Council?**

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.

Join us and you’ll receive an excellent rewards package including membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

**How do I apply?**

**For further information, please refer to the Job Description and Person Specification or alternatively, please contact Nicola Mossbrucker on**
- At Bristol City Council, we value having a workforce as diverse as the City we serve. We therefore welcome, develop and promote people from all sections of the community._
- Appointments will be made on merit._


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