Programme Coordinator

1 month ago


Bristol, United Kingdom Reed Business Support Full time

**REED Business Support** are working with a rapidly growing company based in **Central Bristol**, recruiting for a **Programme Coordinator** on a full time, permanent basis.

**Main purpose of role**:
Provide excellent customer service, an efficient coordination of the learner journey and support/coordination services to assist your Manager.

**On offer**:
£21,000 - £25,000 salary
Flexible working - Mixture of home and office, with flexible start and end times
Opportunities to progress

**Duties**:
Ensure successful applicants have access to and guidance for all learning materials and all systems required for the completion of their qualification
Track participants engagement, providing care, support and encouragement through to completion of programme
Pre-empt withdrawals and deferrals, offering support, alternative groups etc. as appropriate, and manage/ track them when they occur
Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously
Maintain participants management system, course & group allocations, progress notes, correspondence etc.
Book and manage events in relation to workforce delivery (interviews, face-to face and online courses, online briefings etc.)
Inform participants of all event details and provide with relevant resources
Set up contracts and work schedules for associates and venues
Support the delivery work force as appropriate
Update, format and edit programme resources (face-to-face and online content), to adhere to company standards and branding guidelines)

**About you**:
Be reliable, hardworking and professional with proven customer service-related experience
Possess an excellent customer service manner, both written and spoken
Have the ability to organise, plan and prioritise time and tasks effectively whilst
Work well under pressure with the ability to deal with issues as they arise
Be open to change, actively seeking ways to improve all aspects of the business
Be highly competent using MS Office
Demonstrate accuracy and attention to detail
Any other duties as may be required


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