Programme Coordinator

4 weeks ago


Bristol, United Kingdom Best Practice Network Full time

Recognised for our excellent quality, Best Practice Network (BPN) is a national provider of the Early Career Framework (ECF) and National Professional Qualifications (NPQs) and is the largest provider of Early Years Initial Teacher Training (EYITT). With recent Initial Teacher Training (ITT) Accreditation, we are now one of just a few organisations delivering the full golden thread of teacher CPD nationally.

BPN’s vision is for every child to access an excellent education regardless of background. Over 20,000 school staff are taking qualifications with us, with 90+ delivery partners and 2000+ associate facilitators, assessors, tutors and coaches across the UK and beyond.

**The Position**

**Responsibilities**
- Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously
- Book and manage events in relation to programme delivery and workforce training (interviews, face-to-face and online courses, online briefings etc.)
- Inform participants of all event details
- Update, format and edit programme resources (face-to-face and online content), to adhere to company standards and branding guidelines
- Ensure successful applicants have access to guidance, learning materials and systems required for the completion of their programme
- Set up contracts and work schedules for associates and venues including raising purchase orders
- Support the delivery workforce as appropriate
- Track participants engagement, providing care, support and encouragement through to completion of programme
- Maintain participant management systems including programme, cohort & group allocations, progress, correspondance etc.
- Pre-empt withdrawals and deferrals, offering support, alternative provision, and manage/ track them when they occur
- Work with colleagues to document and improve processes
- Take ownership of and provide visibility into the progress towards KPIs
- Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning
- Adhere to Best Practice Network and Supporting Education’s policies and standards
- Any other duties as may be required

**Targets**

Meet/ exceed departmental KPIs including
- Applications processing and enquiry response times
- Application conversion rates
- Evaluation responses
- Participation rates
- Programme withdrawals and deferrals

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Flexitime
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Bristol: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you happy to work in the office (central Bristol) at least 2 days a week?
- Do you consider yourself to be an organised individual?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Bristol

Application deadline: 24/07/2023
Expected start date: 01/08/2023


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