NPQ Programme Coordinator

3 weeks ago

Bristol, United Kingdom Supporting Education Group Full time

We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.

We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.

The Programme Coordinator role is integral to the delivery of high-quality programmes and requires excellent customer service, efficient coordination of the learner journey and effective support and coordination services. Within the team you will be designated certain areas of responsibility that will change dependant on the needs of the team, the business and your own professional development.

Responsibilities will include but are not limited to:

  • Respond to enquiries through various platforms including Zendesk, email and phone calls
  • Process programme applications to ensure completeness and eligibility and notify applicants of the outcomes of their applications
  • Book and manage events in relation to programme delivery and workforce training (interviews, face-to-face and online courses, online briefings etc.)
  • Update, format and edit programme resources (face-to-face and online content), to adhere to company standards and branding guidelines
  • Ensure successful applicants have access to guidance, learning materials and systems required for the completion of their programme
  • Set up contracts and work schedules for associates and venues including raising purchase orders
  • Support the delivery workforce as appropriate
  • Track participants engagement, providing care, support and encouragement through to completion of programme
  • Maintain participant management systems including programme, cohort & group allocations, progress, correspondence etc.
  • Pre-empt withdrawals and deferrals, offering support, alternative provision, and manage/ track them when they occur

  • Be reliable, hardworking and professional
  • Have proven customer service-related experience
  • Able to lead with confidence and make informed decisions
  • Able to build and demonstrate strong working relationships at all levels
  • Possess an excellent customer service manner, both written and spoken
  • Have the ability to organise, plan and prioritise time and tasks effectively
  • Work well under pressure with the ability to deal with issues as they arise
  • Be open to change, actively seeking ways to improve all aspects of the business
  • Be highly competent using MS Office and Teams
  • Demonstrate accuracy and attention to detail
  • Driven to see things through to successful completion and results
  • Highly numerate and literate

  • 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays.
  • We pay for a Healthcare Plan once you've passed probation, which includes access to a private GP.
  • From day 1, free life insurance covering up to x4 your salary.
  • We'll both add money into your pension pot after 3 months.
  • Get 25% off online learning resources for year 1 to GCSE with EdPlace.
  • Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.

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