Service Desk Engineer

6 days ago


St Helens, United Kingdom Senitor Associates Full time

Senitor have partnered with a successful technology company based in St Helens, which has a key focus on providing outstanding customer-service to their clients and which is experiencing successful year on year growth. They are now recruiting for a dedicated and enthusiastic IT Service Desk Engineer to join their successful IT Support team and be responsible for providing excellent 1st line support to end-users and customers.

The role will be 37.5 hours per week where you will be part of a rota-based system covering hours between 08:00 - 17:30. The company can offer excellent benefits including 25 days holidays plus Bank Holidays, Private Medical Insurance, ongoing training/certifications and contributory pension scheme (4%).

Summary of the Role:
Provide 1stline technical support via the Service Desk - including resolving customer issues within SLAs and managing internal escalations in a timely and efficient manner.
Assist with ongoing IT project work alongside Senior Engineers.
Take ownership of customer queries through to resolution or escalate as required.
Create accounts and set up new users.
Inventory management of software licenses.
Set up hardware for new users.
Provide technical training to users when required.

Skills/Experience required:
Knowledge of Office 365 administration and SharePoint.
Microsoft Exchange Server
Windows Desktop OS - 7/10
Any knowledge of Networking would be beneficial.
Hardware Experience
A passion for great customer service and excellent communication skills.

This is a fantastic opportunity to join a progressive technology company where there are lots of opportunities for career progression and development



  • St Asaph, Denbighshire, United Kingdom The Engineer Full time

    Job Description: As a Technical Service Desk Engineer, you will play a vital role in delivering exceptional customer service to our clients. Your primary responsibility will be to respond to user inquiries and provide technical support via phone, email, or chat.About the Job:You will resolve issues by applying known solutions or escalating more complex...

  • Service Desk Engineer

    18 hours ago


    St. Ives, Cambridgeshire, United Kingdom Understanding Recruitment Full time

    Service Desk Engineer Are you a Service Desk Engineer looking for your next exciting opportunity? A brand-new position has arisen for a Service Desk Engineer to join a leading manage service provider in Cambridge where you will be providing Microsoft based support across their wide range of clients. As the Service Desk Engineer, you will be expected to...


  • St. Neots, United Kingdom Kameo Recruitment Ltd Full time

    Kameo Recruitment is recruiting for a Service Desk Engineer to join an expanding organisation based in St Neots. A collaborative approach and excellent customer service skills are needed in this fast-paced environment. **Duties & Responsibilities of the Service Desk Engineer**: - Providing internal first line support in the use of business-critical...


  • St Asaph, Denbighshire, United Kingdom The Engineer Full time

    About the RoleAs an IT Service Desk Engineer at OES, you will play a key role in providing technical support to our clients throughout North Wales and beyond. You will be responsible for responding to user inquiries, resolving issues, and providing excellent customer service.Your strong technical skills and ability to work well under pressure will enable you...


  • Chalfont St. Giles, United Kingdom Eligo Recruitment Full time

    **SERVICE DESK ADMINISTRATOR** **ADMINISTRATOR** **ADMIN** **SUPPORT** **BUCKINGHSHIRE** **The facts**: - I am looking for a 'Service Desk' Administrator/Coordinator. - To operate out my client's office in Chalfont St Peter, the closer you live to the office the better. - Joining the main service desk team. - Working on a very busy service desk -...


  • St. Albans, United Kingdom Eclipse Recruitment (Hemel) Limited Full time

    A Service Desk Manager is required for an employer based on the outskirts of St Albans. Excellent benefits include regular salary reviews, bonus, overtime, 25 days annual leave plus Bank Holidays and free parking on site. A starting salary of £35,000 is on offer with a pay review after 3 months. The employer has a well respected name within their...


  • Chalfont St. Peter, United Kingdom Reed Business Support Full time

    Our client is seeking a Service Desk Administrator to join their team and assist with providing support to clients. Duties to include; - Schedule engineers service visits - Order parts to be delivered to site - Produce pricing and quotes and log information - Create completion paperwork - Raise purchase orders - Manage and maintain stock control - Provide...


  • St Helens, United Kingdom St. Helens Council Full time

    **Job Description**: We Are St Helens Borough Council Located in the heart of the North-west close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council, which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the...


  • St Ives, Cornwall, United Kingdom Equals One Ltd Full time

    Job Summary:We are seeking an experienced Senior Service Desk Manager to lead our 24/7 support service team at Equals One Ltd in St Ives, Cambridgeshire. The successful candidate will be responsible for managing a team of service desk technicians, providing technical support to clients, and identifying opportunities to improve our service.About the Role:The...


  • St. Philips, United Kingdom IMT Resourcing Solutions Full time

    Service Desk Analyst | 1st Line Support | Central Bristol / Hybrid | £27,000 - £30,000 We are looking for a Service Desk Analyst to join a well established team supporting 1st line support with 2nd line support as well. This business has a clear path for someone joining to move from Service Desk to Desktop or Network. - You will be working in a busy...


  • Chalfont St. Peter, United Kingdom Reed Business Support Full time

    Our client is looking to recruit a Service Desk Administrator to join their team. You will need to have good customer service skills with the ability to build strong working relationships. The duties will include but not be limited to: - Assisting with scheduling engineers service visits. - Ordering parts required for call backs and ensuring these are...


  • St Asaph, Denbighshire, United Kingdom Onyx-Conseil Full time

    Job DescriptionWe are seeking an experienced Technical Service Desk Engineer to join our team at Office Equipment Systems Ltd. As a key member of our team, you will be responsible for delivering high-quality technical support to our clients and providing expert advice on ICT-related issues.Responsibilities:Respond to user inquiries and provide technical...


  • St Asaph, Denbighshire, United Kingdom The Engineer Full time

    **About The Role**We are seeking a skilled Field Service Engineer to join our team at OES in St Asaph, Wales. This is a full-time role with competitive salary and a supportive working environment.**Responsibilities**Work closely with our experienced Service Team to deliver high-quality service levels to clientsProvide technical support, carry out repairs on...


  • St. Asaph, United Kingdom Elevate Recruitment Limited Full time

    Interpersonal skills and aptitude are important for this Application Support opportunity and is a hybrid role with 2 days in the office and 3 days home-based. Our client is ideally situated a few minutes off the A55 in North Wales, and is easily accessiblefrom the Wirral, Chester and North Wales. They are offering a salary up to £25K + benefits. Service...


  • St. Philips, United Kingdom IMT Resourcing Solutions Full time

    We are working with a growing MSP who are seeking an IT Service Desk Analyst to support with 1st / 2nd Line Support within a busy Service Desk. With clear career progression into 3rd Line and Security on the horizon. This is a great opportunity for someonewith previous experience working on a Service Desk to take the next step in their career. What will you...


  • St. Ives, United Kingdom NTech Consultants Ltd Full time

    **1st line Service Desk Engineer - Cloud MSP** **St Ives, Cambridgeshire** **to £20-25 + Bens** **Looking for career progression? Fast paced Cloud MSP multi client customer facing environment?** **If you have basic O365 and AD skills and want to learn more, this role could be for you.** **Skills: - ** **MS Exchange, Office 365, VPN, Virtualisation,...


  • St. Ives, United Kingdom Equals One Ltd Full time

    Job DescriptionWe have an exciting opportunity for a Service Desk Team Manager to join our team at Equals One Ltd. Based in St Ives, Cambridgeshire, this role is perfect for someone who wants to make a real difference in the lives of our customers.As a Service Desk Team Manager, you will be responsible for overseeing the daily operations of our service desk...


  • St Ives, Cornwall, United Kingdom Equals One Ltd Full time

    Job SummaryWe are seeking an experienced Service Desk Team Lead to oversee the daily operations of our service desk team, ensuring efficient and high-quality support for clients.The ideal candidate will have a proven track record of managing and developing a team to deliver outstanding customer satisfaction rates and to develop their careers within a...


  • St. Ives, United Kingdom Equals One Ltd Full time

    Job OverviewEquals One Ltd is seeking a highly skilled Service Desk Operations Manager to oversee the daily operations of their service desk team. The successful candidate will be responsible for ensuring efficient, high-quality support for clients and driving business growth through effective team management.This role requires a strong understanding of...


  • St Ives, Cornwall, United Kingdom Equals One Ltd Full time

    Job Description:We are looking for a highly skilled Service Desk Team Lead to join our team at Equals One Ltd in St Ives, Cambridgeshire. As a Service Desk Team Lead, you will be responsible for managing a team of service desk technicians, providing technical support to clients, and identifying opportunities to improve our service.About the Role:The Service...