Triage Call Handlers

2 weeks ago


Norwich, United Kingdom Adecco Full time

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

**Are you Customer focused? Do you have excellent telephone manor? Are you IT Literate? This could be the perfect fit for you**

Adecco Recruitment are currently seeking multiple Motor Claims Triage Handlers to join one of our prestigious clients based in Norwich. These are temporary positions initially until 01/12/2023 with the possibility of extension or progression. You will be required to work on site in Norwich, Monday to Friday, 09.00am - 17.00pm.

**Pay Rate**: £12 per hour

**Our client is looking to hold a group Interview for successful applicants on Thursday 10th August at 11.30am so you must be available for this.**

**Duties**
- These roles are similar to a switchboard - You will direct the calls to the correct area of the business to enhance the customer experience and save customers bouncing around the system and reduce call demand into the fulfilment team.
- The calls are an average of 2 minutes
- There will be a set of questions (tool) to direct the calls - this tool is being built and will tell you which demand is directed to which route.
- You will also be required to demand capture so the call data can be analysed.

**Essential**
- Must have excellent communication skills/customer service skills
- Empathy and the ability to utilise the system.
- IT Literate
- Be able to work in a fast paced environment

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Warren Mantle



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