Call Handler

2 months ago

Norwich, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

Answering calls from Service Users and on occasion professionals Triaging and assessing over the phone Safety Planning Documentation of above including referrals, Notes, referrals to other teams Liaison with other professionals and teams On occasion, creating formulations and plans for our regular callers Taking lead/champion subjects such as: Learning Disability, Youth, Drug & Alcohol, perinatal, etc. Within that is opportunity for training, sharing knowledge with the team, attending conferences or meetings Face to face assessments where appropriate Shadowing other teams where appropriate/possible Brief intervention over the phone where appropriate Quality Improvement Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY

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