Emergency Call Handler
7 months ago
**Full Time**:
**Temporary**:
Emergency Call Handler
- Hellesdon, Norwich, NR6
- Pay rate: £11.67ph - £19.72ph
- Full time hours
- Temporary to Permanent (12-week probation via agency)
- Band: 3
- This is a fantastic opportunity to join Gi Group and work with our Public Sector client as an Emergency Call Handler based in Norwich, NR6. The Emergency Call Handler position is very rewarding and offers excellent career progression.
- Emergency Call Handler responsibilities:
- Form part of a team of Emergency Call Handlers who will act as the first point of contact for telephone callers on a 24-hour basis
- To respond to all incoming telephone calls and prioritise emergency calls over non-emergency calls
- Ensure the timely and accurate answering and recording of all requests for emergency resources (including Doctors urgent requests and routine calls)
- Using dispatch and clinical triage software
- Receive and record telephone calls from a range of personnel including hospital staff, other health service professionals
- Provide advice to callers as directed by clinical triage protocols and procedures
Emergency Call Handlers required skills:
- Good keyboard skills with the ability to use Windows based systems
- Excellent listening skills
- Effective verbal and written communication skills
- Ability to remain calm under pressure
- Ability to prioritise and undertake numerous tasks simultaneously
- Ability to manage and support others during times of crisis
- Empathy and compassion
- Ability to handle traumatic, emotional, and distressing situations
- Ability to record information accurately
- Willingness to undertake training
- Minimum of 5 GCSEs at Grade C+ or equivalent, including English and Math's
Emergency Call Handler Pay:
- Weekdays 06:00 to 20:00 - £11.67
- Nights 20:00 to 06:00 and Saturdays - £15.75
- Sundays and Bank Holidays - £19.72
Emergency Call Handler Shift:
- Must be fully flexible to work Monday to Sunday, day, or night
- Work 3 to 4 12 hour shifts per week
- Full and paid training will be provided via one four-week course
*You must be able to be flexible and work both days and nights Monday to Sunday, we are not currently recruiting for part time roles*
- Emergency Call Handler benefits:
- Weekly pay
- On-site Canteen
- Free on - site parking
- To keep up to date with all new vacancies please follow our Facebook page - Gi Group Central Recruitment Team**Office & Commercial**:
**Switchboard Operators**:
**SK240321235484 - Doncaster**:
**nr6 5na - Norfolk**:
**£11.67 - £19.72 per hour + weekly pay, on-site canteen**:
**GBP**:
**per hour**:
**weekly pay, on-site canteen**:
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