Emergency Call Handler

3 months ago


Norwich, United Kingdom Appello Group Full time

**ABOUT YOU**:
**You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. Ideally you would have some experience in a customer facing role and a good general standard of education, **but we believe that with the right core values and training that you could thrive in this role **

**THE ROLE**:
**The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. Calls can vary considerably, anything from providing reassurance, actioning accidental calls or test calls, to contacting emergency services.**

**Job Title**:Emergency Call Handler

**H**ours**:35 hours pw

**Shift pattern**:a three week rotation_(see example below)_

**Salary**: £10.92 starting rate with the opportunity to increase with KPI's up to 6%

**Regular Overtime available**

**Location**:Hybrid
- Bowthorpe, Norwich, UK

**Start Date : TBC**

**About rewards and benefits**:

- 23 days holiday rising to 25 days annual + bank holidays
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Life assurance 2x annual salary
- Free on-site parking

**READY TO APPLY**:

- Upload your **CV**
- Register and complete the **online assessments with Test Gorilla** **Register Here

**You need to be able to commit to 3 weeks of Full Time Training, Monday - Friday 09:30 - 17:30**

**Example Shift pattern**: 3 week rotation

**_ Week 1_**

Monday 14:00-22:00

Tuesday 14:00-22:00

Wednesday 14:00-22:00

Saturday 06:00-14:00

Sunday 06:00-14:00

**_
Week 2_**

Monday 06:00-14:00

Tuesday 06:00-14:00

Thursday 14:00-22:00

Friday 14:00-22:00

Saturday 14:00-22:00

Sunday 14:00-22:00

**_ Week 3_**

Wednesday 06:00-14:00

Thursday 06:00-14:00

Friday 06:00-14:00

**OTHER INFORMATION**:
This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.


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