Call Handler
7 months ago
**Job Title**: Call Handler
**Location**: Norwich
**Salary**: Band 2, £22,383 per annum
**Contract**: Temporary till end of May
**Disclosure and Barring Service (DBS)**: Standard DBS required
An NHS Hospital department in Norwich is seeking a Call Handler to join the team. As a Call Handler, you will play a crucial role in providing operational support by answering calls in the contact centre. This temporary position requires individuals who can offer accurate assistance over the telephone using appropriate software and triaging tools.
**Responsibilities**:
- Answer operational calls in a timely and professional manner.
- Provide accurate assistance using triaging tools and software.
- Connect callers with other service providers when necessary.
- Interact with the public, healthcare professionals, emergency services, and community organizations.
- Work in a 24-hour call centre, including weekends, bank holidays, Christmas Day, and Easter on a rostered basis.
- Form part of a team of Call Handlers providing 24/7 non-emergency call handling service.
- Receive and record telephone calls from various personnel, including hospital staff, healthcare professionals, and emergency services.
- Provide advice to clients based on clinical triage protocols.
- Produce, maintain, and collate control records following Trust policy.
- Manage incoming calls professionally, treating patients, relatives, and the public with dignity and respect.
- Handle emotionally charged or challenging situations with verbal aggression or hostility.
- Provide pre-arrival instructions to callers following clinical triage protocols.
- Deal with distressed patients and relatives, including situations involving trauma or death.
**Requirements**:
- Minimum 6 months experience in a role dealing with the general public, either face to face or on the telephone.
- Good geographical knowledge of Norfolk & Suffolk.
-
Call Handler
2 days ago
Norwich, United Kingdom Reed Business Support Full time**Are you or someone you know looking for a fantastic role with the Emergency services?** We are delighted to be representing the East of England Ambulance Service Trust to find them **Patient Transfer Call Handlers** to join their team in Norwich (NR6). **Pay rate**: - £9.50 weekdays - £13.38 Saturdays & Nights - £17.37 Sundays **Location**:...
-
Emergency Call Handler
7 months ago
Norwich, United Kingdom Gi Group Full time**Full Time**: **Temporary**: Emergency Call Handler - Hellesdon, Norwich, NR6 - Pay rate: £11.67ph - £19.72ph - Full time hours - Temporary to Permanent (12-week probation via agency) - Band: 3 - This is a fantastic opportunity to join Gi Group and work with our Public Sector client as an Emergency Call Handler based in Norwich, NR6. The Emergency Call...
-
Call Handler
1 day ago
Norwich, United Kingdom Reed Business Support Full timeAn exciting opportunity to join a **BRAND NEW** team at the **East of England Ambulance Service** as a **Call Handler**. This role is part of a pilot scheme, so after starting as a temporary worker, they are hoping to offer permanent contracts to workers in the near future! Pay rate: - £9.49 / hour for day shifts - £13.38/ hour for night / Saturday...
-
Call Handler
1 day ago
Norwich, United Kingdom Reed Business Support Full timeAn exciting opportunity to join a **BRAND NEW** team at the **East of England Ambulance Service** as a **Call Handler**. This role is part of a pilot scheme, so after starting as a temporary worker, they are hoping to offer permanent contracts to workers in the near future! Pay rate: - £9.49 / hour for day shifts - £13.38/ hour for night / Saturday...
-
Call Handler
6 days ago
Norwich, United Kingdom HR GO Recruitment Full timeHrgo are seeking an Emergency Call Handler based in Norwich. The role will be to answer operational calls that come into the EOC. Utilise the chosen clinical triage software system in order to prioritise calls as soon as possible. Enter information intothe Computer Aided Dispatch (CAD) system accurately and promptly. Provide pre-arrival advice to callers...
-
Emergency Call Handler
1 day ago
Norwich, United Kingdom Reed Business Support Full timeAre you or someone you know looking for a rewarding role with the Ambulance service as an Emergency Call Handler? We are delighted to be representing the East of England Ambulance Service Trust to find them Emergency Call Handlers to join their team in Norwich (NR6) on a temp-to-perm basis. This is a hugely challenging but rewarding position. **Pay...
-
Emergancy Call Handler
4 days ago
Norwich, United Kingdom HR GO Recruitment Full time**Emergency Call Handler - Norwich** Temporary Job on-going Hours: 24/7 - 365 days a year Shifts: 4 on - 4 off (Days, Lates and Nights) This is a challenging, emotional and very rewarding role. If you are able to stay calm in a high pressured situation and learn on the job then this could be the new career your looking for. We are looking for Emergency...
-
Emergency Call Handler
2 days ago
Norwich, United Kingdom Reed Business Support Full timeAre you or someone you know looking for a fantastic role with the Ambulance service? We are delighted to be representing the **East of England Ambulance Service Trust** to find them **Emergency Call Handlers** to join their team in Norwich (NR6). - Pay rate: £10.40 (day shifts) - £14.39 (Saturday and night shifts) - £17.57 (Sunday shifts) - Location:...
-
Emergency Call Handler
2 days ago
Norwich, United Kingdom Reed Business Support Full timeAre you or someone you know looking for a fantastic role with the Ambulance service? We are delighted to be representing the East of England Ambulance Service Trust to find them Call Handlers to join their team in Norwich. Salary £25,000 - £26,000 Location: Norwich, Hellesdon, NR6 Start date: Lots of dates available for the rest of the year. Hours:...
-
Emergency Call Handler
4 days ago
Norwich, United Kingdom Reed Business Support Full timeAre you or someone you know looking for a dynamic call handling role with the Ambulance service? We are delighted to be representing the **East of England Ambulance Service Trust** to find them **Emergency Call Handlers** to join their team in Norwich (NR6) on a temp-to-perm basis. This is a hugely challenging but rewarding position. Pay rate: £10.40...
-
Emergency Call Handler
3 weeks ago
Norwich, United Kingdom Cv-Library Full timeJob Title: Emergency Call Handler Location: Hellesdon, Norwich (NR6) Hourly Pay Rate: Weekdays 06.00 to 20.00 - £12.31 Nights 20.00 to 06.00 and Saturdays - £16.62 Sundays and Bank Holidays - £20.81 Length of the contract: Temporary to Permanent (12-week probation via Gi Group) Shift Pattern: 37.5 hours per week Monday to Friday, 8 hours per day between...
-
Healthcare On Call- Call Handler
7 days ago
Norwich, United Kingdom Better Healthcare Services Full time**JOB TITLE: Healthcare On call Call Handler.** **REPORTS TO**:On Call Manager **LOCATION:THIS ROLE IS OFFICE BASED IN NORWICH** **SALARY**: £9.25 to £11.50 per hour-Dependant on shifts **This role would suit individuals looking for consistent but flexible hours, care professionals seeking a return to non frontline care and students seeking work to fit...
-
Administration Assistant
4 days ago
Norwich, United Kingdom Cambridgeshire Community Services NHS Trust Full timeTo provide call handling support to the iCaSH service clinical and non-clinical teams. This appointment, as a Band 2 Administration Assistant - Call Handler, either based at our Norwich Clinic or at our Breydon or Vancouver clinics but working remotely for Norwich depending on your location. Working 20 hours a week on a fixed pattern, Monday to Friday...
-
Emergency Call Handler
3 days ago
Norwich, United Kingdom Lifeline24 Ltd Full time**Job Title: Emergency Call Handler** **Hours: Either full-time or part-time hours available** **Shift pattern: Monday - Sunday/ early and late shift pattern** **Salary: £10.50 - £12.50 (Plus additional overtime supplements)** **Location: Bowthorpe, Norwich** **General: Paid Comprehensive training provided** **About the company**: Lifeline24 is an...
-
Emergency Call Handler
3 days ago
Norwich, United Kingdom Lifeline24 Ltd Full time**Job Title: Emergency Call Handler** **Hours: Full Time & Part Time hours available.** **Salary**: - **Day Shifts £10.50- £15 per hour.**: - **Night Shifts £11- £17.50 per hour** **Location: Bowthorpe, Norwich (With the option for remoting working on some shifts available after successful completion of probation)** **General: Full training...
-
Emergency Call Handler
5 days ago
Norwich, United Kingdom Lifeline24 Ltd Full time**Job Title: Emergency Call Handler** **Hours: Full Time & Part Time hours available.** **Salary**: - **Day Shifts £10.50- £15 per hour.**: - **Night Shifts £11- £17.50 per hour** **Location: Bowthorpe, Norwich (With the option for remoting working on some shifts available after successful completion of probation)** **General: Full training...
-
Call Handler
7 months ago
Norwich, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full timeAre you looking for a challenging, rewarding opportunity? The First Response Service has expanded and NSFT are now seeking a team of call handlers to support their helpline, from their Norwich base. The First Response Service is a helpline for people of all ages in Norfolk and Suffolk who need urgent mental health support. Our dedicated helpline is...
-
Nhs Call Handler
6 days ago
Norwich, United Kingdom Your World Healthcare Full timeYour World Healthcare is currently recruiting a NHS Call Handler based in Norwich on a temporary basis. **NHS Call Handler** **Job Type**: Temporary **Sector**: Healthcare **Duration**: Temporary on going with no end date specified **Location**: Norwich **Travel**:No **Remote Working**: No **Band**: 3 **Pay Rates**: Pay rate Weekdays 06.00 to...
-
Calleeast Call Handler
7 months ago
Norwich, United Kingdom East of England Ambulance Service Trust Full timeWe are after Dynamic, fun, hardworking individuals to join our team within the Contact Centre in Norwich, as aCALLEEAST Call Handler (Bank). Please note that this is NOT a 999 Call Handler position. The role of the Call Handler will be to answer operational calls that come into the contact centre. The call handler will provide accurate assistance over the...
-
Calleeast Call Handler
4 days ago
Norwich, United Kingdom East of England Ambulance Service Trust Full timeWe are after Dynamic, fun, hardworking individuals to join our team within the AOC Contact Centre in Norwich, as aCALLEEAST Call Handler (Bank) The role of the Call Handler will be to answer operational calls that come into the contact centre. The call handler will provide accurate assistance over the telephone using the appropriate software/triaging tools....