Emergency Call Operator

1 month ago


Norwich, United Kingdom HR GO Recruitment Full time

Emergency Call Operator

Location: Norwich, (NR6)

Pay: £11.14 - £17.58 p/h

HR GO have this rare and amazing opportunity for Ambulance Call Handler to work in an inbound Call Centre based in Norwich.If you are a caring and compassionate individual that is looking for a new role where you can genuinely make a difference to people's life, we would like to hear from you.

This role is temp to Perm for the right person

You will be answering operational calls that come into the EOC. Utilise the chosen clinical

triage software system in order to prioritise calls as soon as possible. Enter information into the Computer Aided Dispatch (CAD) system accurately and promptly. Provide pre-arrival advice to callers where appropriate.

Expectations of Staff
- This is a challenging, emotional role with lots to learn. High pressured environment that is ever changing. Effective written & verbal communication skills. Customer service experience with effective listening skills. 4 GCSEs, key board skills & computer literate. Multi-tasking and remaining calm under pressure. Flexible, empathetic and compassionate.

Shift Pattern - 24/7 365 role with a mixture of days, lates & nights in a rota, full training is provided with 1 week, classroom training Monday - Friday followed by mentoring shifts



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