Emergency Call Handler

2 weeks ago

Norwich, United Kingdom Hays Business Support Full time
Your new company:
East of England Ambulance Service - Call Handler
The East of England Ambulance Service provides 24 hours, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport for 6.9 million people in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
It is important that you learn a little more about them as part of your application, so please be sure to visit their website as soon as you can removed)/
We are very proud to be asked to recruit call handlers to dispatch ambulances and patient transport.
They have Emergency Operations Centres in Norwich, Chelmsford and Bedford and Hays is proud to be recruiting Call Handlers for all 3 sites.
The Norwich site is Hospital Lane, Hellesdon, Norwich, Norfolk, NR6 5NA. There's plenty of parking space available, and you can also easily reach the site using public transport.
Your new role:
This job is to work in the EOC, taking calls from members of the public and from partner organisations such as the Coastguard, Police, care homes etc. You'll start off as a Hays temp while on training and your initial assessments, and then it's likely you'll convert to an Ambulance Service permanent contract 3- or 4-months in.
A typical 12-hour shift will see you take anywhere between 65 and 110 calls and, on average, 15% of those calls will involve an emergency where someone's life is in peril. You will very often be working at a very fast pace and recording everything that is said in their system.
You'll be working shifts both days and nights and everyone is expected to be able to work the rota (sorry, but we can't accommodate people who can only work days or nights or certain shifts). You will get your rota 5 weeks in advance, and typically it will look something like this.
What you'll need to succeed:
The right person for this job can keep their eye on several balls at once You must have excellent communication skills and be able to clearly speak and understand English, as well as be confident to record critically important information (like addresses) on to the system using a keyboard. You will wear a headset to hear the calls. All your calls will be recorded, and your notes may be used if there is any future review of a case (for instance, in coroners' court).
You will get a lot of emotional support, and it's important that you're not the kind of person that bottles your emotions up but, of course, you'll also be calm in a crisis too.
Hays will submit your CV and if selected, you will be invited to a video interview on MS Teams.
The interview will consist of 7 screening questions, scored out of 4. You will need to score a minimum of 19 out of a possible 28 to be offered a position.
Your call will finish off with 3 administrative questions:
They will ask for your feedback on your interaction with Hays and with your consultant.
They will ask if you have any planned or booked holidays (remember, you will not be able to take any holiday in the first 4 weeks of training).
They will ask you about your flexibility and availability to start (i.e., if you need to give notice of any job you may currently be doing).What you'll get in return:
These jobs will have 4 weeks of intensive training, where you will sit and must pass exams, but when you do pass, the certificate you get will qualify you to work in the same jobs around the world, so you have a qualification you can use in Canada, USA, Australia, New Zealand, South Africa….and many more You are not allowed to miss any of the training - it's too time-critical and if you don't pass the exams, you won't be able to carry on working in the EOC.
Once you have passed your training, you will begin working in the EOC and you will have 12 shifts where you will be mentored and supervised by your manager. After you have completed these shifts, your team leader will assess your handling of 25 calls or 6 hours at work (whichever comes first) and you will be allowed minor slip ups, but you must pass their assessments. If you fail, you are allowed another 2 shifts with full supervision and a second assessment of 25 calls / 6 hours, but if you fail a second time, your contract will be terminated.
What you need to do now
Call Kim on (phone number removed) or email your CV.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Kim now on (phone number removed)
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

  • Emergancy Call Handler

    2 months ago

    Norwich, United Kingdom HR GO Recruitment Full time

    **Emergency Call Handler - Norwich** Temporary Job on-going Hours: 24/7 - 365 days a year Shifts: 4 on - 4 off (Days, Lates and Nights) This is a challenging, emotional and very rewarding role. If you are able to stay calm in a high pressured situation and learn on the job then this could be the new career your looking for. We are looking for Emergency...

  • Emergency Call Handler

    1 month ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are appointing Call Handlers across our three Ambulance Operations Centres in Bedford, Chelmsford & Norwich. Our emergency call handlers are hardworking, enthusiastic and must process...

  • Emergency Call Handler

    1 month ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are appointing Call Handlers across our three Ambulance Operations Centres in Bedford, Chelmsford & Norwich. Our emergency call handlers are hardworking, enthusiastic and must process...

  • Emergency Call Handler

    5 days ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are appointing Call Handlers at our Ambulance Operations Centres in Chelmsford & Norwich. Our emergency call handlers are hardworking, enthusiastic and must process information...

  • Emergency Call Handler

    1 day ago

    Norwich, United Kingdom Careline365 Full time

    **ABOUT YOU***: **You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. Ideally you would have some experience in a customer facing role and a good general standard of education, **but we believe that with the right core values and training that you could thrive in this role !** **THE ROLE**: **The...

  • Emergency Call Handler

    4 weeks ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are appointing Call Handlers at our Ambulance Operations Centres in Chelmsford & Norwich. Our emergency call handlers are hardworking, enthusiastic and must process information...

  • Emergency Call Handler Full Time

    2 days ago

    Norwich, United Kingdom Appello Full time

    **About Careline365** Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones. **Position**: **About the role**: We are continuously looking for compassionate and hardworking Emergency Call Handlers to join our Alarm Response...

  • Call Handler

    1 month ago

    Norwich, United Kingdom Step Ahead Full time

    **Job Title**: Call Handler **Location**: Norwich **Salary**: Band 2, £22,383 per annum **Contract**: Temporary till end of May **Disclosure and Barring Service (DBS)**: Standard DBS required An NHS Hospital department in Norwich is seeking a Call Handler to join the team. As a Call Handler, you will play a crucial role in providing operational support by...

  • Emergency Call Handler

    2 days ago

    Norwich, United Kingdom Careline365 Full time

    **About the Appello Group and Careline 365** **Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones.** **As part of the Appello Group, we are **committed to transforming lives through technology enabled care services, blending...

  • Call Handler

    4 days ago

    Norwich, United Kingdom Grafton Recruitment Full time

    Job Title: Call Handler Location: Norwich (NR7) Hourly Pay Rate: Weekdays - £11.45 Evenings and Saturdays - £16.14 Sundays and Bank Holidays - £20.95 Hours: 20 per week (Monday to Sunday, afternoons and early evenings) Length of the contract: 12 weeks with potential to go permanent depending on progress Gi Group are now seeking to appoint a Call...

  • Call Handler

    1 month ago

    Norwich, United Kingdom JT Recruit Full time

    Date Posted:February 28th 2024 - Job Reference:DBGA1 - TypeTemporary - LocationNR6 5NA - Salary & Package£11.48 per hour Call Handler Urgently required. Can you help the local community? Becky at JT Recruit would like to hear from you, she is looking to appoint ASAP an experienced call handler for a short-term temporary contract for a leading Healthcare...

  • Emergency Call Handler

    6 days ago

    Norwich, United Kingdom Careline365 Full time

    **About the Appello Group and Careline 365** **Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones.** **As part of the Appello Group, we are **committed to transforming lives through technology enabled care services, blending...

  • Emergency Call Handler

    3 days ago

    Norwich, United Kingdom Careline365 Full time

    About Careline365 Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones. Position: About the role: We are continuously looking for compassionate and hardworking Emergency Call Handlers to join our Alarm Response Centre. This...

  • 999 Emergency Call Handler

    2 days ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are looking for Call Handlers at our Emergency Operations Centre in Norwich. We are also extremely interested in those that would consider Flexible working & 8 hour Shifts for Call...

  • Call Handler

    2 weeks ago

    Norwich, United Kingdom Grafton Recruitment Full time

    Job Title: Call Handler Location: Norwich (NR7)Hourly Pay Rate:Weekdays - £11.45Evenings and Saturdays - £16.14Sundays and Bank Holidays - £20.95Hours: 37.5 per week (Monday to Sunday between hours of 08:00 to 23:00) Length of the contract: 12 weeks with potential to go permanent depending on progressGi Group are now seeking to appoint a Call Handler to...

  • Call Handler

    2 weeks ago

    Norwich, United Kingdom Grafton Recruitment Full time

    Job Title: Call Handler Location: Norwich (NR7) Hourly Pay Rate: Weekdays - £11.45 Evenings and Saturdays - £16.14 Sundays and Bank Holidays - £20.95 Hours: 37.5 per week (Monday to Sunday between hours of 08:00 to 23:00) Length of the contract: 12 weeks with potential to go permanent depending on progress Gi Group are now seeking to appoint a...

  • Call Handler

    2 weeks ago

    Norwich, United Kingdom Grafton Recruitment Full time

    Job Title: Call Handler Location: Norwich (NR7)Hourly Pay Rate:Weekdays - £11.45Evenings and Saturdays - £16.14Sundays and Bank Holidays - £20.95Hours: 20 per week (Monday to Sunday, afternoons and early evenings) Length of the contract: 12 weeks with potential to go permanent depending on progressGi Group are now seeking to appoint a Call Handler to our...

  • Call Handler

    2 weeks ago

    Norwich, United Kingdom Gi Group Remote Work Freelance Full time

    Job Title: Call Handler Location: Norwich (NR7)Hourly Pay Rate:Weekdays - £11.45Evenings and Saturdays - £16.14Sundays and Bank Holidays - £20.95Hours: 20 per week (Monday to Sunday, afternoons and early evenings) Length of the contract: 12 weeks with potential to go permanent depending on progressGi Group are now seeking to appoint a Call Handler to our...

  • Call Handler

    2 weeks ago

    Norwich, Norfolk, United Kingdom Grafton Recruitment Full time

    Job Title: Call Handler Location: Norwich (NR7) Hourly Pay Rate: Weekdays Evenings and Saturdays Sundays and Bank Holidays Hours: 37.5 per week (Monday to Sunday between hours of 08:00 to 23:00) Length of the contract: 12 weeks with potential to go permanent depending on progressGi Group are now seeking to appoint a Call Handler to our Public Sector...

  • Call Handler

    5 days ago

    Norwich, United Kingdom Grafton Recruitment Full time

    Job Title: Call Handler Location: Norwich (NR7) Hourly Pay Rate: Weekdays - 11.45 Evenings and Saturdays - 16.14 Sundays and Bank Holidays - 20.95 Hours: 37.5 per week (Monday to Sunday between hours of 08:00 to 23:00) Length of the contract: 12 weeks with potential to go permanent depending on progressGi Group are now seeking to appoint a Call Handler to...