Customer Service

2 weeks ago


Norwich, United Kingdom Adecco UK Full time

**Inbound customer service agents**

Location : Norwich

Hours : 5 days per week Mon-Fri 9am-5pm

Duration : 3-6 months

Pay Rate : £12 per hour

Start Date: 24/04/2023
***

**The Company**

Our client is a multinational insurance company. It has about 18 million customers across its core markets of the United Kingdom, Ireland and Canada. They are proud to be the UK's largest general insurer and a leading life and pensions provider

**The Role**

Due to a expected increase in the number of inbound calls, we are looking to expand our customer service teams to meet the demand and ensure that our customers continue to receive exceptional levels of service. In the role of
**Motor Claims Triage Handler** You will direct the calls to the correct area of the business - to enhance the customer experience and save customers bouncing around the system and reduce e calls into the fulfilment team.

**Responsibilities**
- Manage high numbers of inbound customer calls
- Provide exceptional levels of customer service
- Meet call volume Targets and KPI's
- Effectively screen callers helping them to reach the correct area of the business

Our inhouse training team will provide you with the training to excel in your new role

**Required Experience**
- Previous experience in a telephony customer service role

**Required Skills**:

- Must have excellent communication skills
- Show empathy and understanding with customers
- Basic understanding of inhouse IT systems.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Joel Womsley


  • Customer Service

    37 minutes ago


    Norwich, United Kingdom Pertemps Network Group Full time

    **Customer Service**: - 176NorwichRSA**£12 Per Hour** - Full Time**Temporary** **Norwich, Norfolk** **Customer Service And Call Centre** **Job Description**: **I am looking for bright, sunny Customer Service individuals to work for student accommodation provider in Norwich** **Do you have a good customer service skills with a great "can do" attitude....


  • Norwich, United Kingdom Bell Recruitment Full time

    **Customer Service Administrator** **Norwich** **£23,000 per annum** **Monday - Friday 8:30am - 5pm - Maternity Cover until Jan 2024 but view to potentially go permanent.** **Main duties will include**: Answering the phone Order processing Communicating with different departments to ensure customer's needs are met Accurate data inputting Please note...


  • Norwich, United Kingdom Portrait Appointments Full time

    **Client Services Advisor** We are looking for someone to join our team; you will be contacting customers over the phone to discuss their portrait appointment and booking them in using our bespoke system. What we expect from you We are highly customer driven, and you will be the first point of contact between new and existing customers and our company, so a...

  • Customer Service Advisor

    Found in: Talent UK C2 - 3 weeks ago


    Norwich, United Kingdom Ardonagh Advisory Full time

    Customer Service Advisor - ARD996733 Our Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience,...


  • Norwich, United Kingdom rthirteen recruitment Full time

    rthirteen are excited to be supporting a reputable retailer in their search for a **Customer Service Manager** to lead and motivate their team. You will be responsible for the delivery of exceptional customer service and ensure standards are exceeded. Key aspects of the role include recruiting and training new team members,identifying issues and creating...


  • Norwich, United Kingdom Salesupply UK Ltd Full time

    We’re growing fast and looking for a proactive, customer focussed individuals, who thrives in a fast-paced environment and is keen to develop their skills in a growing customer service team. Good people are key to our business and we also try to give our employees opportunities for progression where and when possible. Key responsibilities: - To be the...


  • Norwich, United Kingdom Salesupply UK Ltd Full time

    We’re growing fast and looking for a proactive, customer focussed individuals, who thrives in a fast-paced environment and is keen to develop their skills in a growing customer service team. Good people are key to our business and we also try to give our employees opportunities for progression where and when possible. Key responsibilities: - To be the...


  • Norwich, United Kingdom Service Service Full time

    My client is looking for an experienced Financial Planner Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals. You will ideally have experience working in a Financial Planning environment previously e.g. Independent financial...


  • Norwich, United Kingdom Cooks Blinds & Shutters Ltd Full time

    **Job description** Cooks Blinds & Shutters Ltd are a successful family-owned Company, we are looking for a new member to join our team as a customer service administrator. This is an opportunity to work within a small and friendly team working mainly within the industrial/commercial sector. We are looking for somebody with an outgoing, friendly personality...


  • Norwich, United Kingdom Cooks Blinds & Shutters Ltd Full time

    **Job description** Cooks Blinds & Shutters Ltd are a successful family-owned Company, we are looking for a new member to join our team as a customer service administrator. This is an opportunity to work within a small and friendly team working mainly within the industrial/commercial sector. We are looking for somebody with an outgoing, friendly personality...


  • Norwich, United Kingdom Cooks Blinds & Shutters Ltd Full time

    **Job description** Cooks Blinds & Shutters Ltd are a successful family-owned Company, we are looking for a new member to join our team as a customer service administrator. This is an opportunity to work within a small and friendly team working mainly within the industrial/commercial sector. We are looking for somebody with an outgoing, friendly personality...


  • Norwich, United Kingdom Connells Group Full time

    **Job Description** Location - **Norwich, NR3 **Days & Hours - **Monday to Friday, 37.5 hours a per a week ( Two shift patterns - 8.30am to 5pm then 9.00am to 5.30pm, alternative weeks) **Employment Type - **Full-time, permanent **Connells Group** is the UK's leading property services provider with over 85 brands nationwide. We offer a clear, defined...


  • Norwich, United Kingdom Cooks Blinds & Shutters Ltd Full time

    **Job description** Cooks Blinds & Shutters Ltd are a successful family-owned Company, we are looking for a new member to join our team as a customer service administrator. This is an opportunity to work within a small and friendly team working mainly within the industrial/commercial sector. We are looking for somebody with an outgoing, friendly personality...

  • Financial Planner Assistant

    Found in: Whatjobs ES C2 - 1 day ago


    Norwich, United Kingdom Service Service Full time

    My client is looking for an experienced Financial Planner Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals.You will ideally have experience working in a Financial Planning environment previously e.g. Independent financial...


  • Norwich, United Kingdom Contract Personnel Ltd Full time

    My clients are looking for a Customer Service Assistant to join their well established friendly team. **Requirements**: - Strong attention to detail - Processing tasks in a timely manner - Highly Organised and focused individual - Can do attitude - Being able to work as a team and managing own work flow effectively without supervision - Good knowledge of...


  • Norwich, United Kingdom South Norfolk and Broadland District Council Full time

    Do you have as much enthusiasm as our customers? Role Snapshot... Do you enjoy fitness, wellbeing and thrive on being part of busy team working a range of shifts and dealing with the public? Do you want to work with an enthusiastic team delivering excellent customer service in our caf and on reception> What you could be part of... Long Stratton Leisure...


  • Norwich, United Kingdom Zip Water UK Full time

    Due to continued growth to take over the world of Water! We are looking for a people who are passionate about **Customer Service** to work as part of a developing team to deliver world class customer care from our office in Dereham. - Are you looking for a fresh new challenge? - Do you have excellent communication skills? - Have you got a background in...


  • Norwich, United Kingdom HRP Limited Full time

    Would you like to join a forward thinking company that invests in people and their development? Trading since 1945, HRP is one of the longest established refrigeration and air conditioning wholesalers in the UK. HRP has a strong pre and after sales support for an impressive portfolio of products. All products are available locally from a national network...


  • Norwich, United Kingdom NatWest Group Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Mortgage Customer Service Agent - You’ll have the opportunity...

  • Customer Service

    4 days ago


    Norwich, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Personal Banker in Norwich -...