Customer Service
2 weeks ago
**Inbound customer service agents**
Location : Norwich
Hours : 5 days per week Mon-Fri 9am-5pm
Duration : 3-6 months
Pay Rate : £12 per hour
Start Date: 24/04/2023
***
**The Company**
Our client is a multinational insurance company. It has about 18 million customers across its core markets of the United Kingdom, Ireland and Canada. They are proud to be the UK's largest general insurer and a leading life and pensions provider
**The Role**
Due to a expected increase in the number of inbound calls, we are looking to expand our customer service teams to meet the demand and ensure that our customers continue to receive exceptional levels of service. In the role of
**Motor Claims Triage Handler** You will direct the calls to the correct area of the business - to enhance the customer experience and save customers bouncing around the system and reduce e calls into the fulfilment team.
**Responsibilities**
- Manage high numbers of inbound customer calls
- Provide exceptional levels of customer service
- Meet call volume Targets and KPI's
- Effectively screen callers helping them to reach the correct area of the business
Our inhouse training team will provide you with the training to excel in your new role
**Required Experience**
- Previous experience in a telephony customer service role
**Required Skills**:
- Must have excellent communication skills
- Show empathy and understanding with customers
- Basic understanding of inhouse IT systems.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Joel Womsley
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