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Helpdesk Coordinator

2 months ago

Manchester, United Kingdom Fawkes & Reece Full time

**Location**: Manchester
**Salary**: £25K- £27K per Year
**Contract**: Permanent
**Type**: Full Time

**Reference**: CLCSASM_1712058814
**Posted**: April 2, 2024

Are you a Helpdesk or Client / Customer Support Advisor who is looking for a new challenge?

There is a great opportunity to join a leading facilities maintenance contractor who are looking for an experienced customer service, helpdesk or client support advisor to work 4 days per week in one of their regional offices in Manchester to assist on a large facilities maintenance contract.

This is an exciting opportunity to join a leading construction company that can offer excellent career progression and personal development with exceptional benefits & pay.

The role will involve:

- Delivering great customer service to our clients and contractors
- Building outstanding working relationships with our clients, contractors, and other functions within the business
- Dealing with enquiries from clients and contractors
- Supporting clients and contractors with any queries
- Assigning jobs to contractors within an agreed time frame
- Chasing up jobs that have not been accepted/attended to
- Managing and updating business-critical issues daily
- Updating systems to ensure complete transparency.
- Ensuring that maintenance work is processed in a timely manner.
- Communicating with contractors daily, to minimise overdue work.
- Challenging unnecessary call-outs and response times
- Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues.
- Operating and being measured against business KPIs.
- Demonstrating professionalism at all times

**Experience Required**
- Career history in helpdesk customer service, customer support or service roles.
- Tenacious and results orientated.
- IT literate
- Confident, efficient and reassuring on the phone
- Great at prioritising and multi-tasking
- Friendly and professional
- Looking for ways we can do things better
- Ambitious and keen to progress

**Package on offer**
- Basic £25,000 - £27,000
- Private healthcare
- Pension 5% employer's contribution
- Health and Wellness programme
- 22 days holidays + bank holidays
- Excellent range of learning and development activity to support your career progression.
- Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.