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Facilities Helpdesk Coordinator

2 months ago

Manchester, United Kingdom HVAC Recruitment Full time £13

Position Title:
Helpdesk Coordinator

Employment Type:
Temporary to Permanent

Compensation:
£13 per hour

Organization:
HVAC Recruitment

Position Summary:
We are looking for a committed and meticulous Helpdesk Coordinator to become part of our vibrant team. By leveraging advanced scheduling software, you will facilitate the effective execution of tasks by assigning the suitable engineering personnel.

Your objective will be to attain first-contact resolutions for clients, whether utilizing our internal national engineers or subcontractors, within designated service level agreements (SLAs).

Ensure all job-related data is accurately documented in the appropriate IT systems.

  • Oversee engineer travel and performance, resolving any issues that may occur.
  • Track non-productive time within the system.
  • Comply with organizational and company policies and procedures consistently.
  • Demonstrate proficiency in utilizing scheduling and IT systems.
  • Competitive hourly compensation.
  • Opportunity to be part of a leading Facilities Management organization.
  • Possibility for permanent employment.


If you are a proactive and detail-focused individual with a commitment to delivering exceptional service, we encourage you to consider this opportunity.