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Junior Helpdesk Operator
3 months ago
**Junior Helpdesk Operator**
**Contract: Infrastructure**
**Location: Manchester**
**Hours of work: 40**
**Contract Type: Permanent**
As a Junior Helpdesk Operator, your primary responsibility is to maintain an effective and efficient helpdesk service by promptly addressing all inquiries and utilising electronic recording systems to manage workflow and relay information as needed.
In this role, you will be assigning reference numbers to all telephone and electronic fault reports, as well as cleaning and maintenance issues, while also ensuring accurate logging of all calls within specified Key Performance Indicators (KPIs) and following prescribed Planning Assistant procedures.
Additionally, you will liaise with third-party suppliers to allocate work (if applicable) and facilitate two-way communication as necessary, ensuring seamless coordination and resolution of issues.
**Key Responsibilities**
- Clerical Support
- Covering for Colleagues in absence, A/L or sickness
- Adhering to safety protocols
- Fostering positive relationships
- Attending training sessions
- Dealing with reactive faults and speaking to engineers when necessary
**Professional and Personal Competencies/Qualifications**
- Strong customer service focus
- Facilities management experience
- Likeable personality
- PC literacy - basic Microsoft knowledge
**The Company**
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Reference ID: 126887
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