Helpdesk Coordinator

6 months ago


Manchester, United Kingdom Associated Security Solutions Full time

**Job description**

An opportunity has arisen with Associated Security for a Helpdesk Co-ordinator, based at our Head office in Manchester city centre.

As the UK’s leading provider of safes and associated security products, we’re here to help our customers find the perfect solution to meet their exact security requirements. We supply a large range of Home Safes, Commercial Safes, Vaults & Strongrooms and even Bespoke Safes to meet our customer's individual security needs. Our clients benefit from our comprehensive research and development expertise, as well as over 75 years of experience in providing security solutions.

The role will be varied and will involve being a named contact for a number of our customers, which include major high street banks and retailers. You will liaise with our engineers, suppliers, and subcontractors to arrange for customer security problems to be rectified quickly and efficiently, providing first class customer service to our clients at all times. Flexibility is essential as holiday and absence cover may be required for other colleagues.

We are looking for someone who is a self-starter, who can work well within a fast-paced environment and who will take on the role to its full potential.

**Responsibilities**:

- Manage reactive call outs for customers
- Create quotations & Purchase orders
- Ensure all customer SLAs are being met
- Answering incoming calls from customers and engineers
- Ensure in-house and customer systems are kept up to date
- Provide reports when requested
- General admin

**Essential requirements**:

- Proven work experience with a strong admin back ground
- Outstanding organisational & time management skills
- Ability to multi-task and prioritise daily workload
- Excellent verbal and written communication skills
- Accuracy and attention to detail
- Excellent telephone manner

**Desirable requirements**:

- Previous helpdesk experience
- Good Geographical knowledge

**Schedule**:
Monday - Friday 8.30- 17.30

Work remotely:

- No

**Benefits**:

- Free onsite parking following successful probation period
- Pension contribution
- Free lunch on the last Friday of every month
- Quarterly Socials
- Causal Dress on Fridays
- Bonus scheme available after one full year of completed service

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company events

Schedule:

- 8 hour shift

Work Location: In person



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