Helpdesk Coordinator
6 months ago
**Job description**
An opportunity has arisen with Associated Security for a Helpdesk Co-ordinator, based at our Head office in Manchester city centre.
As the UK’s leading provider of safes and associated security products, we’re here to help our customers find the perfect solution to meet their exact security requirements. We supply a large range of Home Safes, Commercial Safes, Vaults & Strongrooms and even Bespoke Safes to meet our customer's individual security needs. Our clients benefit from our comprehensive research and development expertise, as well as over 75 years of experience in providing security solutions.
The role will be varied and will involve being a named contact for a number of our customers, which include major high street banks and retailers. You will liaise with our engineers, suppliers, and subcontractors to arrange for customer security problems to be rectified quickly and efficiently, providing first class customer service to our clients at all times. Flexibility is essential as holiday and absence cover may be required for other colleagues.
We are looking for someone who is a self-starter, who can work well within a fast-paced environment and who will take on the role to its full potential.
**Responsibilities**:
- Manage reactive call outs for customers
- Create quotations & Purchase orders
- Ensure all customer SLAs are being met
- Answering incoming calls from customers and engineers
- Ensure in-house and customer systems are kept up to date
- Provide reports when requested
- General admin
**Essential requirements**:
- Proven work experience with a strong admin back ground
- Outstanding organisational & time management skills
- Ability to multi-task and prioritise daily workload
- Excellent verbal and written communication skills
- Accuracy and attention to detail
- Excellent telephone manner
**Desirable requirements**:
- Previous helpdesk experience
- Good Geographical knowledge
**Schedule**:
Monday - Friday 8.30- 17.30
Work remotely:
- No
**Benefits**:
- Free onsite parking following successful probation period
- Pension contribution
- Free lunch on the last Friday of every month
- Quarterly Socials
- Causal Dress on Fridays
- Bonus scheme available after one full year of completed service
**Salary**: £22,000.00-£24,000.00 per year
**Benefits**:
- Company events
Schedule:
- 8 hour shift
Work Location: In person
-
Helpdesk Support Coordinator
3 weeks ago
Manchester, United Kingdom VINCI Facilities Full timeJob Title: Helpdesk Support CoordinatorAbout the Role:We are seeking an organised and dedicated individual to join our team as a Helpdesk Support Coordinator at VINCI Facilities in Manchester. The successful candidate will work on a 4 on 4 off shift basis, providing support for various contracts, handling helpdesk inquiries, planning, and scheduling...
-
Helpdesk Coordinator
6 months ago
Manchester, United Kingdom mydentist Full time**Facilities Helpdesk Coordinator** - ** A full-time and permanent role**: - **To be based in our Support Centre in Kearsley (M26 1GG) with free parking and canteen facilities on-site**: - **Supporting a busy team within our Facilities and Property department with lots of development and progression opportunities** **What is the Role?** The Facilities...
-
Helpdesk Coordinator
6 months ago
Manchester, United Kingdom Atalian Servest Full time**Job Reference: TS/BS/09-11/1011** **Job Title: Helpdesk Coordinator** **Location: Site Based** **Site Address: 2 Dearmans Pl, Salford** **Postcode: M3 5DS** **Salary: Competitive** **Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday - 08:00 - 17:00 - 37.5 hours per week** **Business Overview** Atalian Servest and OCS have merged to...
-
Helpdesk Coordinator
6 months ago
Manchester, United Kingdom OCS Full time**Job Reference: TS/KF/10-05/1162** **Job Title: Helpdesk Coordinator** **Location: Site Based** **Site Address: 2 Dearmans Pl, Salford** **Postcode: M3 5DS** **Salary: Competitive** **Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday, Variable Shift Rota - 08:00 - 16:00, 09:00 - 17:00 - 37.5 hours per week** **Business Overview** Atalian...
-
Helpdesk Coordinator
6 months ago
Manchester, United Kingdom OCS Group Full time**About The Role**: We are currently seeking an enthusiastic and highly organized Customer Service Coordinator to provide excellent support to both our internal and external customers through the OCS Helpdesk. In this role, you will manage a high volume of transactions using various communication methods, such as telephony and web traffic, for a facilities...
-
Helpdesk Coordinator
6 months ago
Manchester, United Kingdom O.C.S. Full timeAbout The Role*** We are currently seeking an enthusiastic and highly organized Customer Service Coordinator to provide excellent support to both our internal and external customers through the OCS Helpdesk. In this role, you will manage a high volume of transactions using various communication methods, such as telephony and web traffic, for a facilities...
-
Helpdesk Planning Specialist
2 days ago
Manchester, United Kingdom PRS LTD Full timeJob Description:As a Helpdesk Planning Specialist, you will play a crucial role in maintaining the smooth operation of our helpdesk and planning teams. This involves coordinating workflow from the Helpdesk and Maximo (CMMS) processes, ensuring timely completion of tasks and projects. Your key responsibilities will include monitoring CAFM data, managing the...
-
FM Helpdesk Coordinator
4 weeks ago
Manchester, United Kingdom Johnson Controls Full timeWhat you will do As a Facilities Management Helpdesk Coordinator, you will be the main point of contact for FM enquiries, ensuring a smooth process from start to finish. Your key responsibilities include: Managing and responding to customer enquiries across multiple channels (phone, email, digital). Handling complaints, resolving issues, or...
-
Helpdesk Planning Specialist
2 weeks ago
Manchester, United Kingdom PRS Full timeCompany Overview: PRS is seeking an experienced professional to fill the role of Helpdesk Planning Co-ordinator in Manchester. The position offers a competitive salary of £26,000 per annum and benefits.Job Description: As a key member of our team, you will be responsible for planning and coordinating workflow from the Helpdesk and Maximo processes, linking...
-
Helpdesk Administrator
7 months ago
Manchester, United Kingdom Atalian Servest Full time**Job Reference: TS/SB/25-08/939** **Job Title: Helpdesk Administrator** **Location: Site Based** **Site Address: Manchester** **Postcode: M53BS** **Salary:£25000** **Contract**:Permanent / Full Time** **Hours per week: Monday to Friday - 08:00 - 17:00 - 37.5 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new...
-
Helpdesk Administrator
6 months ago
Manchester, United Kingdom ENTO FM Limited Full timeENTO FM Limited is a fast growing facilities management and reactive property maintenance company, providing high-quality services to a diverse range of clients. We pride ourselves on our exceptional customer service, timely response, and skilled engineers who ensure the smooth operation and maintenance of various facilities. **Responsibilities**: -...
-
Helpdesk Workflow Specialist
2 days ago
Manchester, United Kingdom PRS Full timeAbout the Role:We are seeking an experienced Maintenance Coordination Professional to join our team in the Helpdesk and Maximo processes, responsible for planning and coordinating workflow, monitoring CAFM data, and supporting the Operational Planned Maintenance Team.Job Description:Managing client call handling and creation of faults on CMMS...
-
Helpdesk Planner
2 weeks ago
Manchester, United Kingdom PRS Full timePRS are seeking to receipt for an experienced Helpdesk Planning Co-ordinator based in Manchester. The role is permanent based on a salary of £26k p.a. – Working days will be Monday to Friday, 8am to 4pm. Duties based around the Planning & Coordination of workflow form the Helpdesk and Maximo (CMMS) processes and link into the Operational Planned...
-
Helpdesk Planner
4 weeks ago
Manchester, United Kingdom PRS Full timePRS are seeking to receipt for an experienced Helpdesk Planning Co-ordinator based in Manchester. The role is permanent based on a salary of £26k p.a. – Working days will be Monday to Friday, 8am to 4pm.Duties based around the Planning & Coordination of workflow form the Helpdesk and Maximo (CMMS) processes and link into the Operational Planned...
-
Helpdesk Planner
2 months ago
Manchester, United Kingdom CV-Library Full timePRS are seeking to receipt for an experienced Helpdesk Planning Co-ordinator based in Manchester. The role is permanent based on a salary of £26k p.a. – Working days will be Monday to Friday, 8am to 4pm. Duties based around the Planning & Coordination of workflow form the Helpdesk and Maximo (CMMS) processes and link into the Operational...
-
Compliance and Safety Coordinator
3 weeks ago
Manchester, United Kingdom Invictus Group Full timeCompliance and Safety Coordinator - £30,000 - Manchester A leading FM company are looking for a Compliance and Safety Coordinator to join their team based in Manchester. The role is paying up to £30,000 and is a fantastic opportunity for someone looking to join a world leading organisation that prioritises employee training and has clear progression...
-
Compliance and Safety Coordinator
2 months ago
Manchester, United Kingdom CV-Library Full timeCompliance and Safety Coordinator - £30,000 - Manchester A leading FM company are looking for a Compliance and Safety Coordinator to join their team based in Manchester. The role is paying up to £30,000 and is a fantastic opportunity for someone looking to join a world leading organisation that prioritises employee training and has clear...
-
Compliance and Safety Coordinator
4 weeks ago
Manchester, United Kingdom Invictus Group Full timeCompliance and Safety Coordinator - £30,000 - ManchesterA leading FM company are looking for a Compliance and Safety Coordinator to join their team based in Manchester. The role is paying up to £30,000 and is a fantastic opportunity for someone looking to join a world leading organisation that prioritises employee training and has clear progression...
-
Facility Operations Coordinator
3 weeks ago
Manchester, United Kingdom Sodexo Full timeJob SummaryWe are seeking an experienced Facility Operations Coordinator to join our team at Sodexo. As a key member of our Estates department, you will be responsible for coordinating and scheduling planned preventative maintenance (PPM) and reactive works across our hospital site.This is an exciting opportunity for a motivated individual to work with a...
-
Service Desk Coordinator
2 days ago
Manchester, United Kingdom CV-Library Full timeAbout Us: Our client is a family-run business with facilities management solutions in commercial office space. As a leading provider of these services, they strive for efficiency and sustainability. The company has experienced rapid growth in the Northwest and seeks a dynamic FM Helpdesk Administrator.This role involves acting as the primary point of contact...