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Head of Partnership Communication

2 months ago

Cirencester, United Kingdom St. James's Place Full time

Who we are

People have always been at the heart of St. James’s Place, we value long-term relationships and we are a home for people who care about the future - financially, environmentally and socially. These core values have enabled us to become a leading FTSE 100 Wealth Management company.

**Location**: Cirencester Office

**Employment Type**: Permanent

**Main Purpose of Job**:
To lead a team of communication specialists, in a matrix manager capacity responsible for ensuring the information and communication flows both ways in this critical segment of SJPs Partnership. Business Partnering with key senior team members to co-create and implement communication strategies, understand audience requirements and create a model where comms are governed centrally but evolved locally and industry, regulatory, and operational communications are shared in a tailored and timely way.

Making key communication decisions, working with senior roles, influencing, thinking strategically but also tactically executing when needed.

**What you’ll be doing**:

- Lead a core and satellite team who create, develop and deploy communications that support the business to business agenda for Partnership audiences.
- Oversee and advise on the channels and mechanisms that ensure communications are timely, targeted and integrated and consistent with overall Partner communication strategy.
- Encourage innovative and creative approaches to the delivery of operational, Technical and regulatory updates that are essential to the ongoing safety of a regulated and growing business.
- To work with leaders in identifying opportunities to promote the development of communications best practice and capability and drive consistency of approach across Field Management Team team members.
- To proactively contribute to development of enhanced Partner relations.
- Work with Editorial and Planning lead to design and conduct regular feedback and measurement.
- Leads matrix teams across Communication & Events function, divisions and external suppliers to create and deliver communication programmes and Initiatives.
- Clearly assigns responsibility for tasks and decisions and sets clear objectives and measures.
- Provides peer leadership to senior team members within Cirencester Head Office and the Field Management Team.

**Who we’re looking for**:

- Significant experience of planning and developing best practice internal communications, preferably within a financial services or retail environment
- Proven experience of B2B environments and how internal communications can support the aims of the business and the engagement of the audience.
- Experience of performing at a strategic level, working with senior team members in challenging environments.
- Professional knowledge communication theory and practice and experience of managing a full range of internal communications channels.
- Experience of leading, coaching, developing and managing a team of communications professionals.
- Ability to develop a good understanding of the business strategy, the Partnership model and divisional structure.
- Detailed understanding of audience segmentation and the difference in their needs.
- Broad knowledge of external trends/insights and recognised methodology in communications and engagement.
- Strong influencing skills and proven ability of building beneficial relationships at all levels.
- Detailed understanding of audience segmentation and the difference in their needs.
- Experience of performing a strategic business partner role, working at senior level in a complex environment.
- The capability to make complex and technical industry jargon accessible for all audiences.
- Able to compose and provide insight, evidence and rationale to support ideas and proposals.
- Ability to build reasoned argument and facilitate co-development of ideas and innovations with senior team members.
- Able to identify themes and trends and analyse audience requirements.
- Able to manage a portfolio of concurrent activity plans and ad-hoc demands.
- Able to scope out length and difficulty of tasks and projects and break down work into the process steps.
- Utilises a variety of tools and techniques to aid situational understanding and steer activity toward successful outcome.
- Able to pro-actively influence cross-functional teams across the business.
- Anticipates and adjusts for problems and reviews performance against goals.

**Flexible Working**

We understand that employees work best in different ways, at different times and in different environments. We value all of our employees and appreciate that everyone is unique, and at one of many stages within their career. Recognising this, we have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle where it can be accommodated, so please ask the question and start