Marketing Account Coordinator

7 months ago

Cirencester, United Kingdom St. James's Place Full time

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.

We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.

**Location**: Cirencester Office

**Workplace Type**: Hybrid

**Employment Type**:Permanent

**Seniority**:Entry Level

We are seeking a Marketing Account Coordinator to support the marketing requirements of the St. James’s Place Partnership. The job holder will be responsible for accurately reviewing, developing and critiquing a range of Partner created marketing materials, ideas and initiatives.

You'll have the opportunity to support on a range of marketing requests from the Partnership such as answering general enquiries and providing guidance to the review of content including social media posts, articles and brochures.

You'll have the opportunity to work on multiple cases, ensuring Partners and key customers are kept updated and ensure that any marketing promotion adheres to regulatory requirements and to the brand accurately.

**What you'll be doing**:
As an Account Coordinator you will deliver an excellent service to the Partnership, Field and Cirencester on all enquiries and requests into Marketing Services. Supporting the Partnership in the review of submitted marketing initiatives, you will need to develop a solid understanding of all Marketing activity and processes, including advertising, editorials, promotional literature, social media and systems including the SJP Marketing Store and Salesforce.

Using the resources available, including the Intranet, detailed processes and standard methodology, you will be confident and capable in reviewing, resolving and supporting on a wide variety of Partner requests. You'll also contribute by suggesting changes or advising on the most appropriate marketing approach to improve effectiveness.

You'll collaborate closely with specialist functions of marketing and internal departments for technical and compliance input and approvals, and focus on a right first-time approach to interactions and requests, supporting the most effective journey for Partner requests.

Using SJP’s case management system, Salesforce, you'll be responsible for managing your daily assignment of new cases, whilst continuously progressing existing cases which have received a response and following up on cases yet to receive a response.

The job role supports the Partnership with their marketing requirements, the role does not extend to the creation of marketing materials or campaigns, for example.

**Who we're looking for**:

- Strong Microsoft Office and Excel skills
- Highly organised with excellent time management, able to multi-task, prioritise, plan time efficiently and deliver against timescales
- Strong administration skills and an understanding of the importance of following processes, procedures and guidelines
- A good level of knowledge on all Marketing channels is preferable
- Excellent team worker with outstanding customer service skills, strong verbal and written communication skills
- Able to manage Partner expectations, communicate effectively and focus on finding the best resolution and keeping an open and honest communication chain.

**Special Requirements**:
You will need to be able to travel to head office in Cirencester 3 days per week.

**What's in it for you?**
- Private Medical - up to family cover paid for by Company
- via BUPA.*
- Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.*
- Non-Contributory Pension - 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave - 6 months full pay
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
- Not applicable to Fixed-Term Contracts (standard uplift applies in lieu of the protection benefits)

**Flexible Working**
We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation

**Reasonable Adjustments**

**What's next?**

Our team will be in touch. As a business regulated by the FCA we would advise you to familiar

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