Receptionist & Switchboard Operator

5 months ago

Cirencester, United Kingdom St. James's Place Full time

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.

We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.

**Location**: Cirencester Office

**Workplace Type**: On-Site

**Employment Type**:Permanent

**Seniority**:Entry Level

The Reception and Switchboard Team are the face of St. James’s Place to all visitors and callers, as well as being responsible for the handling of 6 different switchboard lines, including the main SJP Head Office number.

**What you’ll be doing**:

- Receiving all Visitors, Clients and Partners at Head Office, providing a professional and welcoming service and looking after visitors on arrival and departure.
- Providing a courteous switchboard service across 6 main office numbers, re-directing calls as appropriate and taking accurate messages when required.
- Maintaining security of Reception areas acting as first line of defence, ensuring adherence to internal security policies, issuing of visitor access cards and new starter cards and escalating concerns or incidents where appropriate.
- Facilitating corporate meeting room bookings for staff and Partners, including prioritisation of requests, working alongside Post Room and Security teams to ensure correct set ups.
- Coordinating the booking of visitor parking and electric vehicle charging arrangements and allowing access into Head Office car parks via intercom system.
- Supporting Employees and Partners across the business in the organisation of large-scale events hosted at Head Office, including Partner Insight Days and Establishment events.

**Who we’re looking for**:
**An experienced Receptionist with strong communication skills and the following**:

- Strong computer skills, ideally SharePoint visitor management systems and Avaya One X Attendant along with intermediate MS Office skills, including inbox, diary management, meeting room booking systems and ideally security systems.
- Ability to build a good understanding of all areas and responsibilities within the Company, our Administration Centres and other SJP locations.
- Ability to remain flexible in approach, understanding that each day brings new requests, such as last minute taxi arrangements, printing and scanning, luggage storage etc and ability to remain calm under pressure and deal with challenging situations as they arise.
- Positive relationship building skills with key internal and external stakeholders and able to recognise the need for patience and sensitivity in certain situations.

**What's in it for you?**
- Private Medical paid for by Company.
- Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.*
- Non-Contributory Pension - 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave - 6 months full pay
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
- Not applicable to Fixed-Term Contracts (standard uplift applies in lieu of the protection benefits)

**Flexible Working**
We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation

**Reasonable Adjustments**

**What's next?**

Our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.

LI-ONSITE

LI-LW1

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