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Payment Processing Administrator

4 months ago

Bournemouth, United Kingdom Pennon Water Services Full time

**Pennon Water Services** is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs.

As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are all working at our best and we’re looking for enthusiastic people to join our growing team and be part of our continued success.

We currently have two **Payment Processing Administrator **positions available for motivated individuals to join our team in **Bournemouth. **Joining us on a full-time basis, you will receive a competitive salary of **£22,133 per annum **plusexcellent benefits.

**About the role**

**What you’ll be doing**:

- You will ensure timely and accurate allocation of customer payments over several billing systems and suspense accounts
- You'll be managing your own case load to ensure contact is made in a timely manner and in line with agreed service level agreements
- You will also provide administrative support in relation to billing of accounts, credit control and payment processing
- You will escalate collection issues to prioritise problems/ complaints to help enable prompt payments

**What we are looking for**:

- A minimum of five GCSE’s grade A-C or equivalent
- Evidence of excellent communication skills, both written and verbal along with listening and questioning skills
- Demonstrate excellent levels of customer service and interpersonal skills
- Adaptable to change in a flexible, fast paced working environment
- Evidence you are self-motivated and able to work with minimum supervision with a positive can do attitude

**What's in it for you**:
Pennon Water Services is part of the Pennon Group and at Pennon, who are one of the largest companies in the South West and we are proud to have been awarded Investors in People recognition.

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.

In return, we will offer an excellent range of benefits including:

- 23 days annual leave rising to 27 days with service + bank holidays
- Generous contributory pension scheme
- Discretionary bonus
- Share save scheme
- Competitive loyalty scheme starting at 2 years' service
- Cycle to work scheme
- Subsidised healthcare benefits
- Plus, many more

**Closing Date: Friday 24th January 2023**

If you are looking for a new challenge, please click **apply** now to be considered as **our Payment Processing Administrator**:
**Be yourself, we like it that way.** Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

**Our core values which are essential to our success are**:

- Trusted - We do the right thing for our customers and stakeholders.
- Collaborative - We forge strong relationships working together to make a positive impact.
- Responsible - We keep our promises to our customers, communities, and each other.
- Progressive - We are always looking for new ways to improve and make life better.

**Job Type**: Permanent

**Salary**: £22,133.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Application deadline: 01/05/2023
Reference ID: 811/22