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Support Coordinator

5 months ago

Dunfermline, United Kingdom Home Instead Full time

Company Description

Our office in Dalgety Bay, Fife was established in 2021 based on our mission to brighten the lives of older people living in the local community by giving them a sense of purpose, wellbeing & worth. This vital role will ensure our clients receive the best quality care, our care assistants are well supported, and our business will continue to grow and prosper.

**Job Purpose**

To perform a wide variety of administrative duties in a timely manner to support the smooth running of the office. To co-ordinate the scheduling of services to ensure they best meet the needs of our clients.

**Salary Details**

£23,000 - £26,000 a year/pro rata

Job type - Permanent

Part-time (25 hours per week 9:30am to 2:30pm Mon to Fri)

**Job Description**:
**The Role**
- Responsible for all aspects of office administration whilst being reactive to the needs of the business.
- Support the service delivery process by ensuring schedules are built effectively and efficiently around our clients and caregivers, whilst being ready to respond to schedule changes at short notice.
- Ensuring clients’ schedules are matched to their needs and continuity of care is maintained.
- Adding and maintaining all client and caregiver information on our care planning system.
- Maintain effective systems ensuring that all filing and databases are kept up-to-date.
- Liaise with the Care Manager and the Recruitment Officer to ensure sufficient staffing levels for new and existing care packages.
- Coordinate holidays for the team; office staff and caregivers.
- Support the recruitment and pre-employment checking processes where appropriate.
- Coordinate Care Professional retention activities such as newsletters, Care Professional of the month etc.
- Control the office supplies and make sure it is in accordance with office needs.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

**Essential Criteria**
- Good working knowledge of IT systems with experience of Microsoft Office and CRM software.
- A willingness to learn and adopt new technologies where appropriate.
- A practical, methodical approach to problem solving.
- Experience working with scheduling systems in homecare or similar environments such as logistics or retail.
- Excellent organisational and planning skills with the ability to prioritise work tasks.
- A keen eye for detail and the ability to work accurately to deadlines.
- Self-motivated and able to work flexibly.
- Excellent written and verbal communication skills.
- Warm, friendly, and professional approach.
- Passionate about being part of a team, delivering outstanding care to clients.
- A willingness to develop a career in health and social care.

**Qualifications**:
**Competencies**

**Core Competencies**

Driving Results

Adapting to Change

Customer Focus

Planning & Organising

Influencing

Quality Focus

Teamwork & Collaboration

**Role Specific Competencies**

Communication & Relationship Management

Living Home Instead

Agile Learner

Additional Information