Customer Service Associate
3 weeks ago
**About us**
Paramount TRM is a small business in Chelmsford, CM1. We are professional and agile.
Our work environment includes:
- Modern office setting
- Growth opportunities
Job Title: Customer Service Associate
Location: Chelmsford
Company: Paramount TRM
We are seeking a highly motivated and experienced Customer Service Associate to join our team. As a Customer Service Associate you will play a crucial role in ensuring the success and satisfaction of our clients in the customer services market.
**Responsibilities**:
- Analyze customer needs and develop strategies to maximise their success
- Build strong relationships with customers to understand their needs
- Serve as the main point of contact for customers, addressing any questions or concerns they may have
- Collaborate with internal teams to ensure timely and successful solutions
- Proactively identify upsell and cross-sell opportunities to drive revenue growth
- Stay up-to-date with industry trends and market developments to provide valuable insights to clients
Qualifications:
- Excellent communication and interpersonal skills
- Ability to build and maintain strong relationships with customers
- Detail-oriented with strong organisational skills
- Self-motivated with the ability to work independently as well as part of a team
To apply, please submit your resume.
**Benefits**:
- Company events
- Flexitime
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Chelmsford, CM1: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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