Business Services Associate

2 weeks ago

Chelmsford, United Kingdom Gallagher Full time

About Us:
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

Overview:
To provide efficient, high quality support to internal and external customers and working partners.

The Business Services team (of 6 members) is part of the Business Services Division that also consists of Account Management, Client Reporting and Data Management.

Business Services manage client setup, renewal, liaison, administration and reporting. We provide a core service to other parts of the business predominately Claims Operations, Finance, Sales and our dedicated Client Managers

**Responsibilities**:
Responsibilities:

- To assist in new and renewed set-up of clients using in-house systems, predominantly Risx-Facs, CARAT and Luminos.
- To oversee the set up and maintenance of client organisational charts (pyramids)
- To act as key contact for designated clients
- To be involved in the design and delivery of new client procedures, processes and reports
- To prepare, produce and track client notice of sale/billing requirements
- To influence and establish best practice within the Support Services team and wider division
- To handle complex queries from internal and external parties
- To play a key role in ensuring that SLA’s are met
- Training Clients on our claims systems.
- Participate as required in team, division and wider company projects and initiatives i.e. Quality (efficiencies and improvements) Committee and Service Excellence forums
- Work with National Branch Managers and Team Leaders to ensure service levels are achieved
- Work with our Sales Team and Dedicated Client Managers, attending internal meetings and Client meetings on an occasional basis as may be required.
- To provide assistance in other areas of the Company’s business as may be required or of particular personal interest

Qualifications:
**Knowledge Required**:

- Basic understanding and knowledge of FSA rules and guidelines relating to commercial and private customers
- Moderate understanding and knowledge of general insurance and underlying legal principles
- Experience and exposure working in the insurance industry
- Reading and understanding policies, including excesses and aggregates
- Insurance qualifications would be adventurous

**Skills Required**:

- Ability to prioritise and organise own workload to ensure that deadlines are adhered to
- Ability to work under pressure and without supervision
- Ability to liaise with colleagues, working as a team
- Ability to develop and sustain relationships with both internal and external customers
- Ability to construct effective written communications, including letters and reports. Capable and confident written English skills
- Confident and effective telephone skills
- Confident numeracy skills
- Good attention to detail

**IT Skills**:

- MS Word - Intermediate
- MS Excel - Intermediate/high
- MS Outlook - Intermediate
- Risx-Facs - Intermediate/Advanced (training provided)
- Invu - Intermediate/Advanced (training provided)
- Exposure to various Management Information platforms

At Gallagher Bassett, we are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best.

By joining Gallagher Bassett, you are joining a global organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.

**What can Gallagher Bassett offer you?**
- Fully funded Qualifications, and Learning and Development Courses
- 25 Days Annual Leave, Plus Bank Holidays
- Pension Package
- Subsidised Gym Membership
- Life Assurance
- Group Income Protection
- Season Ticket Loans
- Gallagher Benefits Choice Portal
- Employee Stock Purchase Plan

Additional Information:
**Gallagher is Disability Confident Committed.** We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation.

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