New Build Customer Service Coordinator
2 weeks ago
Our client is seeking an experienced New Build Customer Service Administrator to join their welcoming and busy team.
Hours of work will be Monday - Thursday, 8.00am - 5.30pm and Fridays 8.00am - 4.00pm. The salary on offer is £30,000 per annum.
Main tasks:
- To breakdown issues reported into specific defects
- To highlight where items reported do not constitute a defect
- Produce relevant remedial work instructions and distribute to Trade Sub-contractors as required
- Ensure that all purchaser records are updated with any issues noted or relevant feedback accordingly
- Keep purchasers regularly updated regarding the progress of individual issues
- Deal with all administrative functions as directed by other team members
- To maintain a professional and organised approach to all departmental paperwork
- To assist any other area within the department as and when requested
- Work to the Key Performance Indicators and in accordance with the Customer Service Charter
- Manage daily chase ups on the contact management systems
- Alert the necessary Manager to any repeat problems/queries
- Gain an in depth understanding of the Company's portfolio, sites & developments
- Liaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position this person must be able to work under pressure.
This person should be able to organise an extremely busy workload in an efficient manner, whilst paying close attention to detail when dealing with important paperwork as mistakes can cause loss of profit and huge implications.
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