New Build Customer Service Coordinator

2 weeks ago


Chelmsford, United Kingdom Focus Resourcing Full time

Our client is seeking an experienced New Build Customer Service Administrator to join their welcoming and busy team.

Hours of work will be Monday - Thursday, 8.00am - 5.30pm and Fridays 8.00am - 4.00pm. The salary on offer is £30,000 per annum.

Main tasks:

- To breakdown issues reported into specific defects
- To highlight where items reported do not constitute a defect
- Produce relevant remedial work instructions and distribute to Trade Sub-contractors as required
- Ensure that all purchaser records are updated with any issues noted or relevant feedback accordingly
- Keep purchasers regularly updated regarding the progress of individual issues
- Deal with all administrative functions as directed by other team members
- To maintain a professional and organised approach to all departmental paperwork
- To assist any other area within the department as and when requested
- Work to the Key Performance Indicators and in accordance with the Customer Service Charter
- Manage daily chase ups on the contact management systems
- Alert the necessary Manager to any repeat problems/queries
- Gain an in depth understanding of the Company's portfolio, sites & developments
- Liaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position this person must be able to work under pressure.

This person should be able to organise an extremely busy workload in an efficient manner, whilst paying close attention to detail when dealing with important paperwork as mistakes can cause loss of profit and huge implications.



  • Chelmsford, United Kingdom Fawkes and Reece Full time

    My client are a high end residential developer based in Chelmsford who are currently looking for a Customer Service Coordinator to join their team for a head office based role. Do you have experience within customer care in housing? Do you thrive in a fast paced environment? Do you have good knowledge of the new build property & defects? Day to day...


  • Chelmsford, United Kingdom Woodland Group Full time

    Woodland Group are recruiting a Customer Service Coordinator to join our team busy Asia Team at our Head Office in Chelmsford, Essex. Reporting to the Customer Service Supervisor for Asia and working closely with the Operations team, the Customer Service Coordinator acts as first point of contact for the customer and resolves any problems or concerns with...


  • Chelmsford, United Kingdom Woodland Group Full time

    Job DescriptionWoodland Group are recruiting a Customer Service Coordinator to join our team busy Asia Team at our Head Office in Chelmsford, Essex. Reporting to the Customer Service Supervisor for Asia and working closely with the Operations team, the Customer Service Coordinator acts as first point of contact for the customer and resolves any problems or...


  • Chelmsford, United Kingdom Woodland Group Full time

    Woodland Group are recruiting a Customer Service Coordinator to join our team busy Asia Team at our Head Office in Chelmsford, Essex. Reporting to the Customer Service Supervisor for Asia and working closely with the Operations team, the Customer Service Coordinator acts as first point of contact for the customer and resolves any problems or concerns with...


  • Chelmsford, United Kingdom Woodland Group Full time

    Woodland Group are recruiting a Customer Service Coordinator to join our team busy Asia Team at our Head Office in Chelmsford, Essex. Reporting to the Customer Service Supervisor for Asia and working closely with the Operations team, the Customer Service Coordinator acts as first point of contact for the customer and resolves any problems or concerns with...


  • Chelmsford, United Kingdom Woodland Group Full time

    Woodland Group are recruiting a Customer Service Coordinator to join our team busy Asia Team at our Head Office in Chelmsford, Essex. Reporting to the Customer Service Supervisor for Asia and working closely with the Operations team, the Customer Service Coordinator acts as first point of contact for the customer and resolves any problems or concerns with...


  • Chelmsford, United Kingdom Woodland Group Full time

    Woodland Group are recruiting a Customer Service Coordinator to join our team busy Asia Team at our Head Office in Chelmsford, Essex. Reporting to the Customer Service Supervisor for Asia and working closely with the Operations team, the Customer Service Coordinator acts as first point of contact for the customer and resolves any problems or concerns with...


  • Chelmsford, Essex, United Kingdom Focus Resourcing Full time

    Customer Care Coordinator required to join a growing and established new build, new homes organisation. Hours of work will be Monday - Friday, 8.Liaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position this person must be able to work under pressureBenefits: £25 days holiday plus...


  • Chelmsford, United Kingdom Focus Resourcing Group Full time

    Customer Care Coordinator required to join a growing and established new build, new homes organisation. Hours of work will be Monday - Friday, 8.30am - 5.30pm.Duties:Breakdown issues reported into specific defectsProduce relevant remedial work instructionsKeep purchasers regularly updated regarding the progress of individual issuesDeal with all...


  • Chelmsford, Essex, United Kingdom Woodland Group Full time

    Woodland Group are recruiting a Customer Service Coordinator to join our team busy Asia Team at our Head Office in Chelmsford, Essex. Reporting to the Customer Service Supervisor for Asia and working closely with the Operations team, the Customer Service Coordinator acts as first point of contact for the customer and resolves any problems or concerns with...


  • Chelmsford, Essex, United Kingdom Woodland Group Full time

    Woodland Group are recruiting a Customer Service Coordinator to join our team busy Asia Team at our Head Office in Chelmsford, Essex. Reporting to the Customer Service Supervisor for Asia and working closely with the Operations team, the Customer Service Coordinator acts as first point of contact for the customer and resolves any problems or concerns with...


  • Chelmsford, Essex, United Kingdom Woodland Group Full time

    Job Description Woodland Group are recruiting a Customer Service Coordinator to join our team busy Asia Team at our Head Office in Chelmsford, Essex. Reporting to the Customer Service Supervisor for Asia and working closely with the Operations team, the Customer Service Coordinator acts as first point of contact for the customer and resolves any problems...


  • Chelmsford, Essex, United Kingdom Focus Resourcing Full time

    Customer Care Coordinator required to join a growing and established new build, new homes organisation. Hours of work will be Monday - Friday, 8.Liaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position this person must be able to work under pressureBenefits: £25 days holiday plus...


  • Chelmsford, United Kingdom Wheatstone Solutions Full time

    Customer Care Coordinator - Chelmsford - Permanent - £33,000 A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Chelmsford area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. This position is a full time role based in the...


  • Chelmsford, United Kingdom Wheatstone Solutions Full time

    Customer Care Coordinator - Chelmsford - Permanent - £33,000A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Chelmsford area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.This position is a full time role based in the office.Duties *...


  • Chelmsford, United Kingdom Parker Jones Group Ltd Full time

    Parker Jones are acting on behalf of a five star house builder who are looking for a customer care coordinator with new homes experience. This is a great opportunity to join a great team who have a great reputation. Duties * Experience of working within a customer focused role. * Experience of working within the housing industry is essential. *...


  • Chelmsford, United Kingdom Parker Jones Group Ltd Full time

    Parker Jones are acting on behalf of a five star house builder who are looking for a customer care coordinator with new homes experience. This is a great opportunity to join a great team who have a great reputation.Duties * Experience of working within a customer focused role. * Experience of working within the housing industry is essential. * Ability to...


  • Chelmsford, United Kingdom Parker Jones Group Ltd Full time

    Parker Jones are acting on behalf of a five star house builder who are looking for a customer care coordinator with new homes experience. This is a great opportunity to join a great team who have a great reputation.Duties * Experience of working within a customer focused role. * Experience of working within the housing industry is essential. * Ability to...


  • Chelmsford, United Kingdom Prime Appointments Full time

    **£11.50 - £12.00 p/h** **Temporary** **Chelmsford, Essex** A technology & communications company in Chelmsford is looking to recruit a Customer Service Administrator working Monday - Thursday 9-5.30 and a 5pm finish on a Friday (37.5 hours a week). Paying £11.50 - £12.00 per hour (depending on experience) and this is a temporary - permanent position...


  • Chelmsford, United Kingdom Pursuit Resources Group Full time

    Client Account Coordinator Chelmsford My client, a leading company within their industry sector are seeking an experienced Client Account Coordinator to join their growing team. The successful candidate must have the ability to build strong relationships and focus on exceptional service delivery. You will have experience liaising with clients, be an...