Customer Service Coordinator

3 weeks ago

Chelmsford, United Kingdom Woodland Group Full time
Job Description

Woodland Group are recruiting a Customer Service Coordinator to join our team busy Asia Team at our Head Office in Chelmsford, Essex. Reporting to the Customer Service Supervisor for Asia and working closely with the Operations team, the Customer Service Coordinator acts as first point of contact for the customer and resolves any problems or concerns with the receiving, storing and shipping of goods.

About us:

Would you like to work for a company where you can make a difference, Woodland Group is more than just a logistics and supply chain company. Independently owned, we continuously challenge ourselves and our teams to innovate and adapt, provide expert solutions and create opportunities for clients, team members, partners and communities. Our culture thrives on a drive for excellence and innovation, collaboration, agility through independence, opportunities to learn and develop, our diversity and relationship building, and our desire to bring skills and passion to a quickly changing and fast-paced environment.

About the role:

  • Use the most appropriate method of communication when being the first point of contact for all customers;
  • Develop and maintain effective working relationships with key customers to develop more business opportunities;
  • Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met;
  • Liaise with customers and the Customs Department to ensure all documents are received within the designated time frame;
  • Coordinate with overseas agents/partners to effectively monitor progress of customer orders and update the customer accordingly;
  • Support the Sales team by handling, processing and following up rate quotations within timescales set by Management;
  • Pro-actively place calls with customers, assisting them with any problems they may have providing advice on all ETA’s, vessel details, expected deliveries and any other requirements they may require in a professional manner;
  • Be a focal point for all queries from Key Account Customers; and
  • Any other duties as required by management for the smooth and efficient operation of the department.
  • Work with the operations team to continually improve processes and business performance;
  • Support changes in the role necessary to take the department and business forward; and
  • Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.
  • Achieve agreed individual objectives; and
  • Understand and adhere to all Woodland policies and procedures relevant to the role.


Personal Specification

  • you’ll have forwarding (ocean imports) customer service experience and preferably experience with Asia trade.
  • are well organised, prioritising and working within key deadlines in a fast-paced environment;
  • have the ability to work thoroughly, methodically with an excellent attention to detail;
  • You can work collaboratively with other members of the team as well as key stakeholders across the group;
  • You have the natural ability and enjoy building and maintaining strong working relationships;
  • You excel with a team environment as well as being able to work autonomously when required;
  • You are flexible, adaptable, and open minded and respond well to the ever-changing priorities and challenges while remaining calm and focussed on getting the job done;
  • You are proactive looking at ways to improve processes and have the initiative to put them forward and where possible into practice;
  • You actively seek ways to enhance your knowledge and improve your performance; and
  • You are self-motivated, have huge drive and ambition – you thrive off achieving great success and helping to build a great place to work
  • If you have fantastic communication skills, and want to be a part of small team of industry experts, then please apply

Why you'll love working for us:

We have a new UK benefits programme based on what our staff asked us for This includes...

  • Generous holiday allowance which rises with service.
  • Recognition awards and Incentives.
  • Length of service incentives.
  • Enhanced occupational maternity pay.
  • Profit share scheme.
  • Salary sacrifice pension scheme.
  • Life assurance.
  • Health cash plan.
  • Mental health and stress hotline.
  • Retail discounts and awards.
  • Discounted health club membership.
  • Real career opportunities.
  • Team bonding opportunities and events.
  • To be part of a fast-moving exciting company with a great team of people.
  • And much more…

We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER.

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