Helpdesk Coordinator
1 month ago
Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn’t exist anywhere else and have shaped the city in which we belong. Working with the people of Liverpool to improve lives and support communities is at the heart of why we were founded and why we exist today.
This position is 20 hours per week for 34 weeks of the year. The purpose of the Customer Services Team is to co-ordinate the planning, monitoring and delivery of the ‘customer experience’ focusing on front of house delivery to all internal and external stakeholders and customers. Its core purpose will be to drive synergies of practice across the entire Estate and Facilities Management Service, managing customer experience, governance and operational safety, bringing coherence via Business Partnering to how activity relates to broader institutional objectives. It will drive connectivity to faculties, schools and departments to support academic and professional service delivery.
You will be responsible for ensuring the highest level of customer care is delivered through mentoring; fulfilling additional tasks in the planning, organisation and delivery of reactive maintenance via our CAFAM system. You will oversee the full lifecycle of the task management process incorporating logging and updating tasks, resource management, contractor process management and report production.
In return, we offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction and development support as well as family-friendly policies.
This is an exciting time to join LJMU in our bicentenary year and with the launch of our new strategic plan.
If you feel that this is the role you have been looking for and your skills and experience can make a real difference at LJMU, we look forward to hearing from you.
LJMU is an equal opportunities employer and welcomes applicants from all backgrounds and communities irrespective of age, transgender status, disability, gender, sexual orientation, ethnicity and religion or belief. All our appointments are made on merit.
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