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Helpdesk Administrator

2 months ago

Liverpool, United Kingdom Actaeon Solutions Group Full time

As a Helpdesk Administrator, you’ll work as part of our professional service desk team to support our customers and engineers.

**Responsibilities**:

- To proactively support our Engineers and Corporate Clients on a daily basis
- Managing a variety of different queries, quickly and efficiently, providing a first-class service

**Tasks**:

- Deliver a multi-skilled service to customers within your aligned regions, working closely with field engineers to help deliver excellent customer service
- Meeting deadlines and delivering against department KPI’s (24 hrs response initiative)
- Dealing with incoming client enquiries
- Managing enquiries and issues raised ending in a positive resolution
- Area coordination and task list completion
- Sales focus for parts and service quoting
- Completing other administrative tasks
- Maintain accurate client and job order records of all written and verbal communications
- Carrying out other ad-hoc projects as required by the business

**You will need**:

- Previous telephone customer service experience
- To be able to confidently resolve issues and manage difficult and challenging situations
- To be a self-starter, who enjoys working as part of a team

**Who will you be working with?**

Actaeon Solutions Group Ltd are a nationwide company who specialise in Electrical maintenance working for high end customers in the UK, and ROI.

We are looking for like-minded people who are dynamic, focused and communicate effectively, you need to be able to work in a fast-paced environment, are target driven, have strong attention to detail and enjoy working with people who have the same emphasis on delivering quality service and a desire to be the best at what you do.

**Salary**: £23,993.00-£25,647.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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