Helpdesk Coordinator

3 weeks ago

Liverpool, United Kingdom Linaker Full time

WELCOME TO LINAKER
For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work.
Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team.
The last couple of years has seen Linaker grow exponentially and 2023 is no exception. Our client base continues to grow month on month and as a result we are now looking for talented helpdesk coordinator to join us on our upward journey.

ABOUT THE ROLE
As a helpdesk coordinator you will be responsible for being the first point of contact for reactive and proactive repair requirements for an array of differing clients spread across the UK.

WHAT YOU WILL BE RESPONSIBLE FOR
- Act as the first point of contact for the client to discuss maintenance issues within their property.
- Using the inhouse system you will schedule and liaise with the appropriate engineer / contractor to ensure completion of all reported issues efficiently.
- Run Daily reports on CAFM system.
- When scheduling works you will be contractual aware of certain KPI’s, SLA’s etc. Linaker need to adhere too.
- Build strong internal and external relationships.
- Follow up with customers to identify areas for improvement.
- Protect the companies reputation by ensuring the company is always portrayed in a good light and carrying out any other reasonable duties deemed necessary to ensure the business can fulfil its moral and legal duties and obligations.

WHAT WE ARE LOOKING FOR
- Good basic written and numerical skills and comfortable working with Microsoft office.
- Exceptional customer interaction skills, quick thinking and an enthusiastic person who is a confident communicator.
- Ideally experience of working in a fast-paced helpdesk.
- A bonus would be if you have experience working for a service provider with an understanding of SLA’s, KPI’s, compliance, quote turnaround etc. (not a dealbreaker if you don’t).
- Previous experience of working to deadlines and multitask.
- A background / understanding of general engineering practices (a nice to have but not essential).
- A natural problem solver, who thrives under pressure. Can stay cool and calm in the face of adversity and can demonstrate empathy when overcoming challenges.
- Strong relationship management skills - internal and external.

THE PACKAGE
- Starting salary between £25,000 - £27,000 with annual pay reviews.
- 4 on 4 off shift pattern - 7am - 7pm
- Opportunity to earn overtime.
- Plenty of opportunity for progression.
- Full training by a supportive friendly team.
- Auto enrolment in the company pension scheme.
- Modern, comfortable offices with an endless supply of coffee and tea.
- Free parking but also accessible via public transport.
- Lots of fun with various team nights out and annual summer conferences.
- Health care and medical insurance available after qualifying period.

INTERESTED
If you like the sound of the above, tick some of the ‘what we are looking for boxes’ and want to be part of a fast-growing business we would love to hear from you

**Salary**: £25,000.00-£27,000.00 per year

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