Guest Service Assistant

3 months ago

Northampton, United Kingdom Holiday Inn Northampton West Full time

**Guest Service Assistant - F&B**:
**Food & Beverage - Holiday Inn Northampton West**:
**Contract**:Part time**
**Salary**:10.42****:
Our hotel is currently operating under a government exclusive use contract, and we are providing our great facilities to residents on a long-term stay basis. Due to this exclusive contract the hotel is closed to the public and is operating under a different model to your usual hotel operation.
Holiday Inn Northampton West located just a few minutes’ drive just off junction 16 of the M1. With close links to the motorway and the surrounding areas.

The F&B Team member role is a key member of the hotel team, often as the first and last point of contact for all our hotel guests. You will be totally guest focused, ensuring we are creating memorable stays for all our guests, consistently delivering excellent customer service with an informed, friendly and effective approach.

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- Free Meals on Duty
- Free Parking
- Apprenticeship programmes available
- Learning and Development Opportunities available through our Leadership Development Programmes
- Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
- Uniform provided
- 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
- Life Assurance
- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme

**About Us**:
The life of every resident we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.

**Role in our Family**:
Your role will be to deliver fantastic service to all the guests in the food and beverage department. You will be required to work a variety of shifts and undertake tasks for prepare the department for service.
Serve all guests by providing the Holiday Inn Brand Service exerience and display the appropriate servcie behaviours.
Ensure that you follow all hotel policies and proceduers in terms of Fire safety and general health and safety. Cash handling, data security and PCI compliance.
Ensure you are fully compliant with food handling regulations and company HACCP rules.

This is not an exhaustive list but gives an insight to what is involved.

**What Happens Next**:
Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

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