Hotel Services Coordinator

6 days ago


Northampton, Northamptonshire, United Kingdom The Venues Collection Full time

The Venues Collection is committed to delivering exceptional guest experiences across our unique meeting and conference venues. As a Night Porter, you will play a vital role in ensuring the smooth operation of our hotels during night shifts.

Your primary responsibility will be to oversee all hotel operations, guaranteeing guest satisfaction and safety. This will involve conducting briefings for overnight staff, informing them of nightly activities, group, and VIP arrivals, as well as special requests and repeat guests.

You will also be responsible for checking accommodations, ensuring that any special requests are carried out accordingly, greeting guests upon arrival, and providing escort services if necessary. In addition, you will act as manager on duty for the hotel in the absence of the Nights Manager, handling complaints, problem-solving, disturbances, special requests, and other issues that may arise.

An estimated salary of £38,000 - £48,000 per annum reflects the importance of this position in maintaining the high standards of our company.



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