Guest Service Assistant

5 months ago

Northampton, United Kingdom Holiday Inn Northampton West Full time

**Guest Service Assistant - F&B**:
**Food & Beverage - Holiday Inn Northampton West**:
**Contract**:Full Time**
**Salary**:£10.42 per hour****:
Just a mere 1-minute drive from the M1, Holiday Inn Northampton West offers the perfect base for business and leisure guests visiting the city.

The recently refurbished hotel offers cosy bedrooms and a stylish Open Lobby; a relaxed space where guests can relax, work or just have fun - introducing an all-day dining menu, 24/7 coffee shop, WiFi, books and even a football table

Aside from the Open Lobby, the Northampton hotel has 3 large function rooms, perfect for meetings, events and weddings.

We are looking for a Guest Services Assistant to support and complete the day to day tasks of the departmental operations.
You will be approachable and friendly people person with the willingness support and maintain a close relationship to guests throughout their stay.

This role is a multi-tasking role, and you will be required to be adaptable to ensure that the needs of the guests are always met.

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- Free Meals on Duty
- Free Parking
- Apprenticeship programmes available
- Learning and Development Opportunities available through our Leadership Development Programmes
- Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
- Uniform provided
- 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
- Life Assurance
- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme.

**About Us**:
Holiday Inn Northampton West has been crowned a winner at the international Hotel Stars Awards from InterContinental Hotels Group (IHG).

The hotel is well located for Moulton Park and Swan Valley business parks. Race fans will enjoy the nearby Silverstone Grand Prix Circuit, Towcester Race Course and Rockingham Motor Speedway as well as Whilton Mill Carting. Other attractions include Sulgrave Manor, Castle Ashby and Althorp House - the childhood home of Princess Diana and the Heart of the Shires Shopping Village.

**Role in our Family**:
As a Guest Services Assistant, key to your role is:

- To operate the premises (24hr)
- Ensuring the set up of the buffet system in the restaurant area for mealtimes for guests
- Adhere to Food Safety and Hygiene practises followed
- Clearing/sanitising of tables in restaurant area and the reception area
- To maintain the reception, food and beverage outlets, public areas, stores, back office, staff room and outside areas in a clean and tidy condition.
- Deal with any guest queries in a polite and friendly manner
- All complaints, comments, special requests to be recorded in the daily handover log
- To clearly communicate with other departments to ensure mínimal impact on guest service.

This is not an exhaustive list but gives an insight to what is involved.

**What Happens Next**:
Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

  • Guest Service Assistant

    4 months ago

    Northampton, United Kingdom Holiday Inn Northampton Full time

    The role   Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager Front Office and is part of a team based from our attractive hotel in Northampton, Bedford Road, NN4 7YF Guest Service Assistant duties include:  supporting your hotel in...

  • Guest Services Assistant

    5 months ago

    Northampton, United Kingdom Holiday Inn Northampton West Full time

    **Guest Services Assistant**: **Reception - Holiday Inn Northampton West**: **Contract**:Full Time** **Salary**:£11.44 Per Hour****: Just a mere 1-minute drive from the M1, Holiday Inn Northampton West offers the perfect base for business and leisure guests visiting the city. The recently refurbished hotel offers cosy bedrooms and a stylish Open Lobby; a...

  • Guest Services Assistant

    5 months ago

    Northampton, United Kingdom Holiday Inn Northampton West Full time

    **Guest Services Assistant**: **Reception - Holiday Inn Northampton West**: **Contract**:Full Time** **Salary**:£10.42 per hour****: Just a mere 1-minute drive from the M1, Holiday Inn Northampton West offers the perfect base for business and leisure guests visiting the city. The recently refurbished hotel offers cosy bedrooms and a stylish Open Lobby; a...

  • Guest Services Assistant

    5 months ago

    Northampton, United Kingdom Holiday Inn Northampton West Full time

    **Guest Services Assistant - Nights**: **Night - Holiday Inn Northampton West**: **Contract**:Part time** **Salary**:£10.00 per hour****: Just a mere 1-minute drive from the M1, Holiday Inn Northampton West offers the perfect base for business and leisure guests visiting the city. The recently refurbished hotel offers cosy bedrooms and a stylish Open...

  • Guest Service Representative

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Holiday Inn Northampton Full time

    Job Title: Guest Service AssistantAbout the Role:We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Northampton. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.Key...

  • Guest Service Representative

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Holiday Inn Northampton Full time

    Job Title: Guest Service AssistantAbout the Role:We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Northampton. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.Key...

  • Guest Services Assistant-das

    4 months ago

    Northampton, United Kingdom Holiday Inn Northampton West Full time

    **Guest Services Assistant-Das**: **Reception - Holiday Inn Northampton West**: **Contract**:Full Time** **Salary**:10.42****: Our hotel is currently operating under a government exclusive use contract, and we are providing our great facilities to residents on a long-term stay basis. Due to this exclusive contract the hotel is closed to the public and is...

  • Guest Service Representative

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Holiday Inn Northampton Full time

    Job Title: Guest Service AssistantAbout the Role:We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Northampton. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest receives a safe and outstanding stay.Key...

  • Guest Service Representative

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Holiday Inn Northampton Full time

    Job Title: Guest Service AssistantAbout the Role:We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Northampton. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest receives a safe and outstanding stay.Key...

  • Guest Service Representative

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Holiday Inn Northampton Full time

    Job Title: Guest Service AssistantAbout the Role:We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Northampton. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest receives a safe and outstanding experience.Key...

  • Guest Service Representative

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Holiday Inn Northampton Full time

    Job Title: Guest Service AssistantAbout the Role:We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Northampton. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest receives a safe and outstanding experience.Key...

  • Guest Service Representative

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Holiday Inn Northampton Full time

    Job Title: Guest Service AssistantAbout the Role:We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Northampton. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest receives a safe and outstanding experience.Key...

  • Guest Service Representative

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Holiday Inn Northampton Full time

    Job Title: Guest Service AssistantAbout the Role:We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Northampton. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest receives a safe and outstanding experience.Key...

  • Guest Service Supervisor

    4 months ago

    Northampton, United Kingdom Holiday Inn Northampton West Full time

    **Guest Service Supervisor**: **Food & Beverage - Holiday Inn Northampton West**: **Contract**:Full Time** **Salary**:£11.96 Per Hour****: Just a mere 1-minute drive from the M1, Holiday Inn Northampton West offers the perfect base for business and leisure guests visiting the city. The recently refurbished hotel offers cosy bedrooms and a stylish Open...

  • Guest Service Assistant

    5 months ago

    Northampton, United Kingdom Holiday Inn Northampton West Full time

    **Guest Service Assistant - F&B**: **Food & Beverage - Holiday Inn Northampton West**: **Contract**:Part time** **Salary**:10.42****: Our hotel is currently operating under a government exclusive use contract, and we are providing our great facilities to residents on a long-term stay basis. Due to this exclusive contract the hotel is closed to the public and...

  • Guest Experience Expert

    5 months ago

    Northampton, United Kingdom Marriott International, Inc Full time

    **Additional Information** Part time (32 hours) covering maternity leave **Job Number** 24031777 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Northampton, Eagle Drive, Northampton, England, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Server Apprenticeship

    5 months ago

    Northampton, United Kingdom Pizza Hut Restaurants Full time

    Job Introduction Main Responsibilities Do you want the opportunity to earn as you learn? Then this **Guest Server Apprenticeship** offers you the best of both worlds. As an apprentice guest server you will be working towards the Level 2 Hospitality Team Member Apprenticeship standard over the course of 14 months, so if you have the desire to develop...

  • Hotel Service Ambassador

    7 days ago

    Northampton, Northamptonshire, United Kingdom Holiday Inn Northampton Full time

    Role OverviewAs a Guest Service Assistant at Holiday Inn Northampton, you will play a vital role in ensuring every guest receives a safe and outstanding experience. This position reports directly to the Guest Service Manager Front Office and is part of a team based at our hotel in Northampton.Key ResponsibilitiesSupport the hotel in achieving all brand and...

  • Hotel Service Ambassador

    1 week ago

    Northampton, Northamptonshire, United Kingdom Holiday Inn Northampton Full time

    Role OverviewAs a Guest Service Assistant at Holiday Inn Northampton, you will play a vital role in ensuring every guest receives a safe and outstanding experience. This position reports directly to the Guest Service Manager Front Office and is part of a team based at our hotel in Northampton.Key ResponsibilitiesSupport the hotel in achieving all brand and...

  • Hotel Service Manager

    1 month ago

    Northampton, Northamptonshire, United Kingdom Holiday Inn Rugby - Northampton Full time

    Unlock Your Potential as a Guest Service ManagerAt Holiday Inn Rugby - Northampton, we're seeking a talented Guest Service Manager to join our team. As a key member of our hotel's leadership, you'll play a vital role in delivering exceptional guest experiences and driving service excellence.Key Responsibilities:Lead the seamless operation of our guest...