Guest Service Representative
3 weeks ago
About the Role:
We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Northampton. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest receives a safe and outstanding experience.
Key Responsibilities:
- Support the hotel in achieving all brand and company metrics and objectives
- Build and develop relationships with guests, assessing their needs and adapting your style and approach accordingly
- Ensure all repeat guests, priority members, and VIPs receive recognition and appreciation
- Follow SOPs to ensure consistent hospitality for all guests
- Maintain a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products, and services to all guests
What We Offer:
Our rewards package includes:
- Annual Conference Event and Awards
- Apprenticeships
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
Requirements:
We are looking for someone with previous experience in a fast-paced, customer-facing role and a passion for outstanding customer service. The ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
Next Steps:
A member of the hotel team will be in touch to book a 15-minute chat to discuss the role in detail and highlight your skills. If successful, you will meet the Business Excellence Manager/Guest Service Manager.
-
Guest Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Holiday Inn Northampton Full timeJob Title: Guest Service AssistantAbout the Role:We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Northampton. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.Key...
-
Guest Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Holiday Inn Northampton Full timeJob Title: Guest Service AssistantAbout the Role:We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Northampton. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.Key...
-
Guest Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Holiday Inn Northampton Full timeJob Title: Guest Service AssistantAbout the Role:We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Northampton. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest receives a safe and outstanding stay.Key...
-
Guest Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Holiday Inn Northampton Full timeJob Title: Guest Service AssistantAbout the Role:We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Northampton. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest receives a safe and outstanding stay.Key...
-
Guest Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Holiday Inn Northampton Full timeJob Title: Guest Service AssistantAbout the Role:We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Northampton. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest receives a safe and outstanding experience.Key...
-
Guest Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Holiday Inn Northampton Full timeJob Title: Guest Service AssistantAbout the Role:We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Northampton. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest receives a safe and outstanding experience.Key...
-
Customer Service Representative
5 days ago
Northampton, Northamptonshire, United Kingdom Welcome Break Full timeCustomer Service RepresentativeWelcome Break is a leading provider of hospitality services, and we are seeking a Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring that their experience is memorable and enjoyable.You will work as...
-
Customer Service Representative
2 weeks ago
Northampton, Northamptonshire, United Kingdom Meadow Bay Villages Full timeAt Meadow Bay Villages, we're seeking a skilled Customer Service Representative to join our Front of House team. This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional guest experiences.About the Role:Provide top-notch customer service to our guests, ensuring their needs are met and...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Interaction - York Full timeCustomer Service RepresentativeAt Interaction - York, we are seeking a highly skilled and motivated Customer Service Representative to join our growing team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Respond to...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Interaction - York Full timeCustomer Service RepresentativeAt Interaction - York, we are seeking a highly skilled and motivated Customer Service Representative to join our growing team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Respond to...
-
Customer Service Representative
1 week ago
Northampton, Northamptonshire, United Kingdom Brook Street NMR Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Brook Street NMR. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective responses to customer inquiriesResolve customer...
-
Customer Service Representative
1 week ago
Northampton, Northamptonshire, United Kingdom Impact Recruitment Full timeJob Title: Customer Service RepresentativeJob Description:We are seeking a skilled Customer Service Representative to join our team at Impact Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service and technical solutions to our clients.Duties and Responsibilities:Diagnose customer product...
-
Hotel Service Manager
1 month ago
Northampton, Northamptonshire, United Kingdom Holiday Inn Rugby - Northampton Full timeUnlock Your Potential as a Guest Service ManagerAt Holiday Inn Rugby - Northampton, we're seeking a talented Guest Service Manager to join our team. As a key member of our hotel's leadership, you'll play a vital role in delivering exceptional guest experiences and driving service excellence.Key Responsibilities:Lead the seamless operation of our guest...
-
Hotel Service Manager
1 month ago
Northampton, Northamptonshire, United Kingdom Holiday Inn Rugby - Northampton Full timeUnlock Your Potential as a Guest Service ManagerAt Holiday Inn Rugby - Northampton, we're seeking a talented Guest Service Manager to join our team. As a key member of our hotel's leadership, you'll play a vital role in delivering exceptional guest experiences and driving service excellence.Key Responsibilities:Lead the seamless operation of our guest...
-
Customer Service Representative
3 days ago
Northampton, Northamptonshire, United Kingdom Meadow Bay Villages Full timeFront of House Team Member - Billing AquadromeWe are seeking a Front of House Team Member to join our Hospitality team at Billing Aquadrome. As a key member of our team, you will be responsible for delivering an exceptional guest experience.Key Responsibilities:Providing excellent customer service and ensuring a high standard of food delivery.Taking orders...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full timeJob Title: Customer Service RepresentativeWe are seeking a talented Customer Experience Representative / Sales Representative who is fluent in French to join our team at Hays Specialist Recruitment Limited.Job Summary:This is an exciting opportunity to provide exceptional service to our existing customers and attract new business. As a Customer Service...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full timeJob Title: Customer Service RepresentativeWe are seeking a talented Customer Experience Representative / Sales Representative who is fluent in French to join our team at Hays Specialist Recruitment Limited.Job Summary:This is an exciting opportunity to provide exceptional service to our existing customers and attract new business. As a Customer Service...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Interaction - York Full timeCustomer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our growing team at Interaction - York. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences and supporting our clients in a fast-paced office environment.Key Responsibilities:Respond to...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Interaction - York Full timeCustomer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our growing team at Interaction - York. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences and supporting our clients in a fast-paced office environment.Key Responsibilities:Respond to...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Nationwide Building Society Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and supporting our customers with their financial needs.Key ResponsibilitiesProvide excellent customer service and support to...