IT Service Desk Specialist 6m Ftc to Perm
7 months ago
Location
London
Category
Contract type
Fixed Term Contract
Salary
Competitive
Working hours
Full time
**IT Service Desk Specialist 6m FTC to perm**:
The IT Director has overall responsibility for the running of the IT Department and producing the IT strategy for the Firm.
The IT Group is divided into two sections which are Technical Support and Customer Support. The Customer Support section provides Service Desk support and IT training. The Technical Support section oversees and maintains the back-office structure, implements new technologies and acts as third-line support.
The Service Desk Specialist will report to the Service Desk Manager and be assisted and guided by the Service Desk Team Leader. The Service Desk Specialist will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure.
**Roles and Responsibilities**
- Providing a professional and consistent level of technology support to all staff
- Responding to incoming incidents and requests as first point of contact reported via all mediums
- Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement
- Taking ownership of escalated tickets from the Analysts
- Ensure that not only your individual ticket queue is updated and maintained, but also proactively review open tickets for other team members to guarantee a timely response
- Escalating problems to the senior team members, Technical Operations and third party suppliers as necessary
- Alerting Senior Service Desk Specialists, Problem Analyst and Managers to reoccurring incidents and potential issues
- To provide face-to-face support around the Firm
- To have a professional approach and demeanour to assist with meetings and presentations for customers’ and their clients
- Working alongside Technical Operations to investigate and collate information for ongoing and complex IT issues where required
- Deployment and support of smart phones
- Exchanging/moving and rebuilding of PC’s and laptops
- Creation, amendment and deletion of customer accounts
- Assisting with the team’s administration duties
- Administration of the telecoms systems
- Maintenance and troubleshooting of multi-functional devices (MFD’s) when the onsite technician is unavailable
- Assisting with the setup and support with collaboration equipment when the on-site technician is unavailable
- Utilising and updating the Knowledge Base
- Assisting with the creation and updating of Service Desk documentation
- Other support related activities as required
- Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles
**Qualifications and Experience**
- Experience of working on a busy and demanding Service Desk supporting a large international customer base within a Legal Practice
- Knowledge of ITIL processes with ideally a foundation qualification
- Knowledge of Document Management System’s preferably Worksite/Filesite
- Experience of using Active Directory
- A good understanding of PC hardware and software setup and configuration
- Experience of supporting and troubleshooting mobile devices
- An understanding of SCCM and Intune
**Person Specification**
- To have a positive and motivational attitude
- Ability to think and work independently, and as part of a team and to take ownership of tasks
- Ability to think on your feet and outside of the box
- Excellent customer service and communication skills
- Excellent analytical skills to troubleshoot in-depth technical issues
- Pro-active team player
- Ability to work under pressure and remain calm, prioritise workloads, identity business critical issues and act upon them
- Excellent time management and organisational skills with the ability to meet deadlines
- Flexible approach to working with the ability to handle the demands of a constantly changing workload
- Flexible approach to working, including a willingness to work outside of core hours
**Competencies**
- Working together
- Integrity and respect
- Inclusive
- Personal impact and growth
- Driving high standards
- Commercial mindset
- Client - centric
- Responsible Business
-
Service Desk Specialist
7 months ago
London, United Kingdom Proactive IT Full time10277BRM £40k - 45k per year + (6 month FTC) IT Service Desk Specialist (FTC) 5 days onsite in London Join our global client as a Senior Service Desk Specialist, where you’ll play a crucial role in showcasing your technical prowess. If you posses the following technical skills, please apply: **Technical Skills**: Proven experience on a busy Service...
-
Service Desk Analyst
2 weeks ago
London, United Kingdom Oliver James Full time**Service Desk Analyst - 12 month FTC - London** We are looking for an experienced 1st line analyst to join a leading Financial Services Business on a 12 month FTC. You'd be joining a busy service desk environment acting as the first point of contact for all internal users, able to diagnosis and escalate issues quickly & efficiently. We need someone who...
-
Service Desk Analyst 6 Month Ftc
2 weeks ago
London, United Kingdom Harrison Holgate Full time**Service Desk Analyst (6 Month FTC)** **Salary: Open depending on experience** A major Insurance Company is looking for a **Service Desk Analyst** to join their Service Desk team to deliver a friendly, expert technical support service to their customers at all levels of the business. The main purpose of the role is to provide top quality IT support and both...
-
Service Desk Analyst 6 Month Ftc
2 weeks ago
London, United Kingdom Harrison Holgate Full timeService Desk Analyst (6 month FTC) **Salary**: up to £45,000 Location: London A major Insurance Company is looking for a Service Desk Analyst to join their Service Desk team to deliver a friendly, expert technical support service to their customers at all levels of the business. The main purpose of the role is to provide top quality IT support and both...
-
IT Service Desk Specialist
2 weeks ago
London, United Kingdom Just IT Full timeAn internationally recognised cultural body is currently recruiting an IT Service Desk Specialist to join their team. Working alongside government bodies to promote the arts sector and a distributor of Lottery funds for film, they serve the public in rolewhich covers the cultural, creative and economic aspects of film industry in the UK. About the Role This...
-
Senior Commercial Counsel
2 weeks ago
London, United Kingdom The Legists Full timeHYPER GROWTH SOCIAL MEDIA SENIOR COMMERCIAL LAWYER, EMEA TEMP TO PERM (6M FTC MIN) OR PERMANENT HYBRID WORKING, FULL TIME ROLE We are working with one of the most high profile social media apps. Expanding their reach rapidly across platforms and geographies they are growing in a number of areas.
-
Senior Commercial Counsel
2 weeks ago
London, United Kingdom The Legists Full time**HYPER GROWTH SOCIAL MEDIA SENIOR COMMERCIAL LAWYER, EMEA TEMP TO PERM (6M FTC MIN) OR PERMANENT HYBRID WORKING, FULL TIME ROLE** **SALARY: £85,000-£150,000** We are working with one of the most high profile social media apps. Expanding their reach rapidly across platforms and geographies they are growing in a number of areas.
-
Residency Living Coordinator
7 months ago
London, United Kingdom Sodexo Full timeJob Introduction Imagine creating a living and learning experience that not only meets but exceeds student expectations. Your role as a **Residency Living Coordinator (6m FTC)** is all about making Sodexo-managed accommodation feel like a second home. With your creative touch, you'll organise engaging welcome packs, captivating events, and consistent...
-
IT Service Desk Manager
2 weeks ago
London, United Kingdom The Maine Group Full time**IT Service Desk Manager** **12 month FTC** **£45,400** **Hybrid - 3 days London office / 2 days home based** The role of IT Service Desk Manager is working for a UK health charity. Your role will be responsible for managing and leading the IT support desk function (team of 5). You will need good leadership and management skills, along with a broad...
-
IT Service Desk Analyst
1 week ago
London, United Kingdom Arc IT Recruitment Full time**IT Service Desk Analyst London** Seeking an experienced IT Service Desk Analyst to join a reputable wealth management organization. You will be responsible for First line end user support for all IT systems, monitoring of Service Desk contact points and logging of issues in a timely andprofessional manner using the Service Desk system (Service Now). -...
-
Service Desk Manager
2 weeks ago
London, United Kingdom Just IT Full timeAre you wanting to expand your abilities and grow with a fantastic company in a diverse industry? Read below for an amazing opportunity... About the Company Our client has been a leading provider of IT Support and Managed Services within London since 2004. They provide a comprehensive range of enterprise level IT solutions to a range of clients from...
-
Service Desk Analyst
3 weeks ago
London, United Kingdom Forman IT Full timeOur client, a well known organisation based in Central London are actively seeking x2 Service Desk Analysts to join the team on a contract basis. Service Desk cover one week in the office on an eight week rotation - A good knowledge of network, PC's, mobile devices and platform operating systems including: Microsoft Windows OS. - Good working knowledge of...
-
IT Service Desk Manager
2 weeks ago
London, United Kingdom Just IT Full timeAre you an experienced IT Support Manager / Team Leader looking for an exciting new role in central London? We have an amazing new opportunity with one of our prestige law firms! About the Company A full-service law firm with a diverse client base, the company prides itself on providing market-leading advice across a broad range of sectors and markets....
-
IT Service Desk Team Leader
2 weeks ago
London, United Kingdom Forman IT Full timeOne day per week in central London office required **What you'll be doing** The IT Service Desk Team Leader will supervise the day-to-day operations of the Service desk in conjunction with the Service Delivery Manager, ensuring customers receive the highest standard of customer service and that SLA's/ KPI's are met in line withagreed working practices. To...
-
Service Desk Team Leader
2 weeks ago
London, United Kingdom Just IT Full timeService Desk Team Lead - ____________________ Location: Central London **Salary**: £58,000 - ____________________ Looking to progress your career? About the company With nearly 5,500 staff, including 2,800 lawyers, this client is one of the largest, fully-integrated law firms in the world and is the leading firm in Asia Pacific. Position Overview This is...
-
Service Desk Analyst
2 weeks ago
London, United Kingdom Global Risk Partners Full time**IT Service Desk Analyst (12 Month FTC)** **Location**: Mark Lane, London **Package**: £Negotiable + Benefits We're strengthening our IT Team with the addition of a 1st Line Service Desk Analyst to deal with the day to day requests across the group. You'll be working as part of a small team managing everything from password reset requests through to...
-
Service Desk Analyst
3 weeks ago
London, United Kingdom Talentspa Full time**Position**: Service Desk Analyst (Plc/FTSE100 client) **Location**:Central London **Start date**: asap - 4 weeks **Role type**: FTC **Duration**: 12 months **Salary**: £55-60K, 10% pension, private health care, life assurance, 25 days holiday etc. **The Client** Our client is an International Investment Bank based in Central London who require a...
-
Service Desk Dispatcher
7 months ago
London, United Kingdom Air IT Full time**Service Desk Dispatcher** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...
-
Procurement Specialist
2 weeks ago
London, United Kingdom Hays Specialist Recruitment Limited Full time12 month FTC Procurement Specialist for prestigious property company in West London. **Your new company** We are working for a very prestigious property company in West London who own and operate a wide range of both commercial and residential properties in the West End. Procurement in this business is fairly greenfield and the Head of Procurement is looking...
-
IT Service Desk Professional
4 weeks ago
London, Greater London, United Kingdom Fruition IT Full time £27,000Fruition IT invites applications for the position of IT Service Desk Professional. As part of our dedicated IT service team, you will deliver exceptional support across the organisation.About the RoleDeliver top-tier technical support as a key member of the service desk team.Develop and maintain excellent relationships with stakeholders, users, and...