Service Desk Analyst

1 week ago

London, United Kingdom Global Risk Partners Full time

**IT Service Desk Analyst (12 Month FTC)**

**Location**: Mark Lane, London

**Package**: £Negotiable + Benefits

We're strengthening our IT Team with the addition of a 1st Line Service Desk Analyst to deal with the day to day requests across the group.

You'll be working as part of a small team managing everything from password reset requests through to assisting with setting up Video conferences in the board rooms.

This is a highly business facing role and you'll have interactions with everyone from the Receptionist through to the CEO.

**The Day to Day**:

- Triage and resolution of tickets coming into the desk
- Categorisation and escalation of tickets to 2nd/3rd line support teams or our MSP
- Supporting Hardware, OS and Software Issues in a Windows EUC environment
- Supporting Mobile Devices
- Assisting with and troubleshooting meeting room technologies (Teams, Zoom, Google Meet)
- Escalating 2nd / 3rd line issues to our MSP

**The Rewards**:
A negotiable basic salary coupled with all the normal benefits (Pension, Holiday - 25 days + Bank Holidays, DIS, Flex Benefits and access to the annual share scheme)

A fast pace environment where every day is slightly different with the ability to make an impact in delivering exceptional service to our team.

As we continue our growth, there will be opportunities to develop both your skill set further and also your career as the business continues to scale.

**About you**:

- You'll have previous hands on experience in handling 1st Line issues couple with exposure to Service Management Tools
- Experience with Active Directory and Office 365
- Experience working in an Microsoft RDS Environment
- Working knowledge of DHCP/DNS - Broadband, Routers, Firewalls & Switches
- Comfortable working with Windows 10, iOS and Android
- Your skill set should also include strong Communication, influencing, problem solving and IT Skills.

**Wider about us**:
The GRP Group aims to be one of the UK's leading insurance intermediaries delivering the best outcomes to clients, insurers, investors and our people. We acquire and develop businesses with the velocity of a start-up with a focused, straight talking, professionaland accountable leadership who put the customer first and act with integrity and pride in what we do and meet our compliance responsibilities. We expect the same from everyone we hire. With a federated group of businesses, we can offer a diversity of experienceand with our overarching mission we can ensure the success of our people and business.

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