IT Service Desk Analyst
22 hours ago
**IT Service Desk Analyst
London**
Seeking an experienced IT Service Desk Analyst to join a reputable wealth management organization. You will be responsible for First line end user support for all IT systems, monitoring of Service Desk contact points and logging of issues in a timely andprofessional manner using the Service Desk system (Service Now).
- Experience of working on an end-user facing IT Service Desk
- IT Support experience in an ITIL based environment.
- Experience of supporting Windows 10 and Microsoft 365.
- General desktop support (PC hardware, PC build, printers, scanners, etc).
- General IP networking skills (DHCP, DNS, Ipconfig, etc).
- Use of Service Desk software, ideally ServiceNow.
- Excellent verbal communications skills. Approachable, friendly and able to build rapport.
- Good written communication, able to quickly record details of problems and solutions as they arise.
- Can provide clear, concise written reports to second line and external support when escalating issues.
- Able to write clear documentation for different audiences.
**Salary**: £35k - £40k, Doe
Location: London
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