Customer Service Administrator

5 months ago


Waltham Abbey, United Kingdom ACM Environmental plc Full time

ACM is a Reconomy Group company. The Reconomy Group is a leading, tech-led provider of circular economy-focused services, with the purpose of creating a truly sustainable world through conserving finite resources. Supporting businesses around the world to improve their ESG outcomes, the Reconomy Group delivers services through three main verticals - Recycle, Comply and Reuse.

ACM contributes to achieving the mission of the Reconomy Group’s Recycle division:
Using technology, innovation, data and specialist expertise to enable our customers to achieve zero waste and create sustainable value

**Your role as Customer Service and Account Management Admin**:

- Processing all service bookings through to conclusion in line with SLA’s.
- Responding to all queries or requests in a timely manner and ensuring sufficient resolution, including but not limited to; missed collections, failed bin deliveries and queries over payments/invoicing.
- Maintaining customer records in the systems.
- Identifying areas for improvement in process and procedures.
- Overseeing the administration requirements on national accounts.

**Things we need from you**:

- Comfortable and competent with using Microsoft Office packages, in particular Excel, Word and Outlook.
- Customer service experience - both verbal and written communication.
- Ability to communicate effectively with various internal teams/departments.
- Basic waste management industry knowledge would be an advantage.

ref: INMP

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Cycle to work scheme
- Employee discount
- Paid volunteer time
- Store discount

Schedule:

- Monday to Friday

Work Location: In person



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