Customer Service Representative
5 months ago
To ensure a consistent and positive customer experience to all that come into contact with our business.
Confirm details of planned visits with customers.
Create job cards for daily planned service/ repairs /MOT’s ensuring detailed accurate information is obtained from the client.
Monitor database for upcoming MOTs and service due dates.
Work closely and coordinate with all members of our team ensuring information is communicated accurately and concisely between us and our clients.
Keep customers updated on service / repairs progress / Informing customers of delays or completion.
Take deposits / full payment for cash customers and chase outstanding balances for account customers.
Deal with customer enquiries and queries regarding estimates and invoice charges in an efficient and timely manner.
Maintain a sympathetic acknowledgement of how downtime for the customer affects their business.
Manage bookings for courtesy cars.
Greet all customers in a professional and friendly manner.
Answer phone calls promptly and deal with all queries efficiently.
Ensure the reception / waiting area is maintained to a professional standard.
**Salary**: £20,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
Schedule:
- Day shift
Ability to commute/relocate:
- Waltham Abbey: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Our working hours are Monday to Friday 8am till 5.30pm and every other Saturday from 8am till 1pm.
**Experience**:
- Motor trade: 3 years (required)
- customer service: 3 years (required)
**Salary**: £10.50-£13.00 per hour
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Day shift
Ability to commute/relocate:
- Waltham Abbey: reliably commute or plan to relocate before starting work (required)
**Experience**:
- motor trade: 3 years (required)
Work Location: In person
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