Sales and Customer Service Representative

1 week ago


Waltham Cross, Hertfordshire, United Kingdom Shoal Full time

About the Role:

We are seeking a skilled Sales and Customer Service Representative to join our team at Shoal. As a Sales and Customer Service Representative, you will be responsible for managing our first-level customer service responses and queries, while supporting the sales team in the growth and support of the business.

Key Responsibilities:

  • Investigating credit claims and allocating credits for both meat and fish products
  • Creating and compiling sales reports to highlight down traders and lost revenue
  • Providing excellent customer service and support to our demanding clients
  • Working closely with the sales team to identify opportunities for growth and improvement

Requirements:

  • Fresh fish and seafood knowledge and experience (essential)
  • Good Excel, Outlook, and ERP system experience
  • Ability to understand and interpret data

Benefits:

  • A competitive basic salary
  • Bonus scheme (subject to performance)
  • Annual pay reviews
  • 20 days annual holiday plus Bank Holidays (increasing to 25 days with service)
  • Group Personal Pension Plan
  • Retail Discount membership
  • Health Care Cash Plan membership

About Us:

Reynolds Catering is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.



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