Customer Service/returnsadministrator

6 months ago


Waltham Abbey, United Kingdom Robert Lee Distribution Limited. Full time

**Job description**

Robert Lee Distribution Limited is the largest independent distributor of bathroom, kitchen and plumbing products, supplying to retailers in the UK.

The ideal person will have good communication skills, be self-motivated, reliable, and have a 'can do' attitude.

We can offer a well-established, friendly, and supportive environment, a Monday - Friday day shift (40 hours per week, no weekend working), staff discount on products, and a company sick pay scheme.

**JOB DESCRIPTION**

JOB TITLE **CUSTOMER SERVICE & RETURNS ADMINISTRATOR**

DEPARTMENT **CUSTOMER SERVICE**

BASE LOCATION **LONDON OFFICE - WALTHAM ABBEY**

REPORTING MANAGER **CUSTOMER SERVICE & SALES SUPERVISOR**

SALARY **£21,673 PER ANNUM PRO RATA**

FULL TIME HOURS **40 HOURS PER WEEK (8.00am-5:00pm)**

**JOB PURPOSE**

Permanent full time role for a Customer Service & Returns Administrator to be based in Waltham Abbey, you will be reporting to the Customer Service Supervisor. To act as a point of contact for customers with return queries, warranty cases, invoice queries, and provide support for customer representatives.

We are looking for an ambitious, entrepreneurial individual with a positive attitude.

**KEY DUTIES AND RESPONSIBILTIES**
- Achieving 100% data accuracy when processing return requests
- Communicating with clients and suppliers for information
- Contact clients to obtain missing information or answer queries
- Liaise with the Logistics department to ensure special returns requests are met and scheduled
- Maintain and update Returns records and requests
- Investigate invoice queries in a timely manner
- Liaise with internal staff and customers to obtain a clear picture of an invoice query's journey
- Stay up-to-date with new products and features

**Key Performance Indicators**
- Training & Quality scoring outcomes.
- Data quality metrics not limited to: I. Consistency II. Completeness III. Timeliness IV. Accuracy V. Auditability

**Technical Skills**
- Familiarity with Microsoft Dynamics NAV
- Accurate data entry into Excel.
- Excellent time management skills
- Overall awareness of Customer journey

**Soft Skills**
- Customer service driven.
- Ability to build rapport with an aim to resolve issues.
- Open minded (listen, share ideas etc.) and able to bring added value and innovation
- Ability to handle conflicts / problem resolution etc.
- Agility, able to adapt / respond to a constantly changing and demanding environment
- Excellent written and verbal communication skills
- To work in accordance with the General Data Protection Regulations and Data Protection Act 2018.

**GENERAL**

To be responsible for your own health and safety and that of your colleagues, in accordance with the Health & Safety at Work Act (1974) and relevant legislation, including reporting any health and safety hazard immediately you become aware of it.

To work in accordance with the General Data Protection Regulations and Data Protection Act 2018.

The post holder may have access to material which is confidential. It is a condition of their contract of employment that they ensure that no confidential material is leaked from the department to unauthorised personnel.

To implement the Equal Opportunities Policy into your daily activities. All employees are required to work in accordance with the Equality Act (2010).

**Job Types**: Full-Time and Part-time, Permanent

**Salary**: £21,673 per year Pro Rata

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,673.00 per year

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Waltham Abbey: reliably commute or plan to relocate before starting work (required)

**Experience**:

- administration: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: CS/SALESWA



  • Waltham Abbey, United Kingdom Complete Washroom Solutions Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and assisting them with their enquiries using our Helpdesk system. This is an excellent opportunity for someone who enjoys...


  • Waltham Abbey, United Kingdom Complete Washroom Solutions Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be responsible for providing exceptional service to our clients and assisting them with their enquiries using our Helpdesk system. This is an excellent opportunity for someone who enjoys working in a very...

  • Customer Service Lead

    6 months ago


    Waltham Abbey, United Kingdom Jollyes Petfood Superstores Full time

    Jollyes is a business that is expanding massively! We love pets, and we love our people. We’re hunting for a talented Customer Service Lead to help deliver the exceptional customer service our customers are used to. **Remuneration**: - Competitive salary depending on experience. - 25 days annual leave plus bank holidays. - Generous colleague discount. -...

  • Customer Service Lead

    6 months ago


    Waltham Abbey, United Kingdom Jollyes Petfood Superstores Full time

    Jollyes is a business that is expanding massively! We love pets, and we love our people. We’re hunting for a talented Customer Service Lead to help deliver the exceptional customer service our customers are used to. **Remuneration**: - Competitive salary depending on experience. - 25 days annual leave plus bank holidays. - Generous colleague discount. -...


  • Waltham Abbey, United Kingdom CSS Motors Full time

    We are seeking a Customer Service Representative based at our vehicle repair centre in Waltham Abbey. You will be the first point of contact for both our retail and commercial customers, be responsible for incoming calls, managing and booking in vehicles for all aspects of servicing, MOT and repair. You will actively enjoy dealing with customers both over...


  • Waltham Abbey, United Kingdom CSS Motors Full time

    To ensure a consistent and positive customer experience to all that come into contact with our business. Confirm details of planned visits with customers. Create job cards for daily planned service/ repairs /MOT’s ensuring detailed accurate information is obtained from the client. Monitor database for upcoming MOTs and service due dates. Work closely...


  • Waltham Abbey, United Kingdom Hill Group UK Full time

    **Role overview**: Completion of repairs issued to the Customer Service department, ensuring their swift closure. Ensure that the processes and procedures are followed, keeping the Customer Service team informed of progress at all times. Uphold the reputation and image of the Hill Group. **Key Results Areas**: **Delivery** Ensure works are completed on...


  • Waltham Abbey, United Kingdom The Delta Group Full time

    **Job Title: Customer Service Executive** **Department**:Client Services** **Reporting to: Customer Service Team Leader** **Role Overview** The Customer Services Executive works as part of Delta Group’s Customer Services Team in assisting clients with delivering POS materials, fulfilling campaign orders, managing library stock and maintaining the...


  • Waltham Abbey, United Kingdom Reconomy Full time

    Reconomy, an international circular economy specialist. Using a tech-enabled, people powered approach we have been able to support thousands of businesses across the globe to achieve their sustainability goals. The culture that we have created at Reconomy has a strong and lasting emphasis on family, friendship and fun. We believe this culture to be highly...


  • Waltham Abbey, United Kingdom Hill Group UK Full time

    **Role overview**: Processing daily defects and EODs for the Regional Customer Service Department, ensuring all processes and procedures are followed and all records are maintained and are accurate at all times. Liaising with Customer Service Managers, subcontractors and customers to ensure a positive customer journey and strong relationships are...


  • Waltham Abbey, United Kingdom Robert Lee Distribution Limited. Full time

    **Job description** Robert Lee Distribution Limited is the largest independent distributor of bathroom, kitchen and plumbing products, supplying to retailers in the UK. The ideal person will have good communication skills, be self-motivated, reliable, and have a 'can do' attitude. We can offer a well-established, friendly, and supportive environment, a...


  • Waltham Abbey, United Kingdom rthirteen recruitment Full time

    R13 Recruitment are delighted to support an ever-growing, international organisation in their search for a **Customer Service Desk Agent** to join their Waltham Abbey based team. You will be an essential part of the customer journey, liaising with national and international teams to ensure a seamless service. Based in Waltham Abbey, this is a full-time,...


  • Waltham Abbey, United Kingdom The Delta Group Full time

    **Job Title**: Customer Service Executive (Temp to Perm) **Department**: Client Services **Reporting to**: Customer Service Manager **Location**: Delta Group Head Office **About The Delta Group** The Delta Group is committed to service excellence in-store, outdoor and online. We are dedicated, knowledgeable and client focused people who aspire to make a...

  • Customer Consultant

    6 months ago


    Waltham Abbey, United Kingdom CSS Motors Full time

    **We are looking for** **Responsibilities**: **Assist customers with questions regarding CSS Motors products, customer service, and general inquiries.** - Provide information about CSS Motors products and services - Answer questions from customers in a timely manner with accuracy and efficiency - Follow communication procedures established for the team to...


  • Waltham Abbey, United Kingdom CSS Motors Full time

    Greet customers - Order parts - Invoicing - Prepare estimates - Distribute work to technicians - Book in work - General administration as required Hours are Monday to Friday from 8 till 5.30 and every other Saturday from 8 till 1. The working hours are not flexible. Motor trade experience an advantage. **Salary**: £11.00-£13.00 per...

  • Customer Assistant

    6 months ago


    Waltham Abbey, United Kingdom Lidl Full time

    Part Time Summary £13.55 up to £13.85 per hour - This isn’t stacking shelves. This is feeding families. Available Shifts: 05:00am - 15:00pm (15 to 30 hours Contract) 13.00pm - 11:00pm (15 to 30 hours Contract) As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery...

  • Service Advisor

    2 months ago


    Waltham Abbey, United Kingdom CV-Library Full time

    Service Advisor Basic Salary & OTE - £35,000 Location - Waltham Abbey   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer...

  • Service Advisor

    2 months ago


    Waltham Abbey, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary & OTE - £35,000 Location - Waltham Abbey   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the...


  • Abbey Slip, United Kingdom EE Retail Full time

    About the RoleWe're looking for a Retail Advisor to join our team at EE. As a Retail Advisor, you'll be the face of our brand, responsible for providing an exceptional customer experience and helping customers find the right products and services.What You'll DoProvide outstanding customer service and support to customers.Help customers navigate our products...


  • Furness Abbey, United Kingdom EE Retail Full time

    About the RoleWe're looking for a Customer Service Representative to join our team at EE Retail. As a Retail Advisor, you'll be the face of our brand, helping customers find the right products and services.Key ResponsibilitiesProvide exceptional customer service and supportAssist customers with product queries and demonstrationsMeet sales targets and achieve...