Ftc Customer Service Coordinator

3 weeks ago


Waltham Abbey, United Kingdom Hill Group UK Full time

**Role overview**:
Processing daily defects and EODs for the Regional Customer Service Department, ensuring all processes and procedures are followed and all records are maintained and are accurate at all times. Liaising with Customer Service Managers, subcontractors and customers to ensure a positive customer journey and strong relationships are maintained.

**Customer**
- The booking of all defects is completed within their given date to achieve or exceed KPIs
- All Customer written and telephone communications are answered in a timely and professional manner
- Effective liaison with other departments, team members and sub-contractors as required
- Meets deadlines
- Communications with Customers is consistently at a high standard
- Builds effective relationships with internal and external stakeholders

**Success Measures**:

- Demonstrates excellent standards of Customer Service, understanding their needs and delivering on promises
- Meets and often exceeds Customer Service KPI’s
- Achieves excellent customer satisfactions surveys from both customers and clients alike
- Follows Hill processes and procedures
- All daily defects and EODs are processed in a timely and accurate manner
- Ensure all records are maintained and accurate at all times
- Ensures all Operatives are completing risk assessments on their PDAs and they call in at the end of the day to promote lone working best practice
- Maximises the efficiency of in-house and 3rd party operatives by booking in works
- The booking of all defects is completed within their given date to achieve or exceed KPIs
- Obtains estimate and quotes and challenges costs wherever possible.
- All Customer written and telephone communications are answered in a timely and professional manner
- Contra charge letters are sent efficiently to allow maximum cost recovery
- Effective liaison with other departments, team members and sub-contractors as required
- Meets deadlines
- Communications with Customers is consistently at a high standard
- Builds effective relationships with internal and external stakeholders
- Complies with all Health and Safety requirements

**Skills, Experience and Attributes**:

- Experience in Customer Service and can demonstrate a good understanding of customer needs and delivering to their requirements
- Strong IT Skills
- Excellent attention to detail and accuracy
- Has the ability to prioritise tasks
- Strong organisational skills
- Excellent time management skills, meets deadlines
- Outstanding communication skills, verbal and written
- Proactive and flexible approach
- Works collaboratively and builds good working relationships
- Demonstrates an understanding of H&S requirements



  • Waltham Abbey, United Kingdom The Hill Group Full time

    Hill Group are looking for a Secretary on a 12-month, maternity cover FTC, based in our Head Office in Waltham Abbey, Essex.You will be working as part of a team providing providing professional secretarial support for Head Office and relevant Site based staff. Role Scope: Work alongside a team of 6 Secretaries Provide a first-class front of house service...


  • Waltham Abbey, United Kingdom CSS Motors Full time

    To ensure a consistent and positive customer experience to all that come into contact with our business. Confirm details of planned visits with customers. Create job cards for daily planned service/ repairs /MOT’s ensuring detailed accurate information is obtained from the client. Monitor database for upcoming MOTs and service due dates. Work closely...


  • Waltham Abbey, United Kingdom The Hill Group Full time

    Hill Group are looking for a Secretary on a 12-month, maternity cover FTC, based in our Head Office in Waltham Abbey, Essex.You will be working as part of a team providing providing professional secretarial support for Head Office and relevant Site based staff. Role Scope: Work alongside a team of 6 Secretaries Provide a first-class front of house service...


  • Waltham Forest, United Kingdom The Pet Vet Full time

    **Salary** - 10.70**Hours** - 40**Benefits** **Closing date** - 07-04-2024 We’re on the lookout for a Customer Experience Coordinator to join us at Waltham Forest! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service. **What we’re looking...

  • Customer Consultant

    4 weeks ago


    Waltham Abbey, United Kingdom CSS Motors Full time

    **We are looking for** **Responsibilities**: **Assist customers with questions regarding CSS Motors products, customer service, and general inquiries.** - Provide information about CSS Motors products and services - Answer questions from customers in a timely manner with accuracy and efficiency - Follow communication procedures established for the team to...


  • Waltham Abbey, United Kingdom Complete Washroom Solutions Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and assisting them with their enquiries using our Helpdesk system. This is an excellent opportunity for someone who enjoys...


  • Waltham Abbey, United Kingdom Complete Washroom Solutions Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be responsible for providing exceptional service to our clients and assisting them with their enquiries using our Helpdesk system. This is an excellent opportunity for someone who enjoys working in a very...

  • Customer Service Lead

    4 weeks ago


    Waltham Abbey, United Kingdom Jollyes Petfood Superstores Full time

    Jollyes is a business that is expanding massively! We love pets, and we love our people. We’re hunting for a talented Customer Service Lead to help deliver the exceptional customer service our customers are used to. **Remuneration**: - Competitive salary depending on experience. - 25 days annual leave plus bank holidays. - Generous colleague discount. -...

  • Customer Service Lead

    3 weeks ago


    Waltham Abbey, United Kingdom Jollyes Petfood Superstores Full time

    Jollyes is a business that is expanding massively! We love pets, and we love our people. We’re hunting for a talented Customer Service Lead to help deliver the exceptional customer service our customers are used to. **Remuneration**: - Competitive salary depending on experience. - 25 days annual leave plus bank holidays. - Generous colleague discount. -...

  • Customer Service Lead

    2 weeks ago


    Waltham Abbey, Essex, United Kingdom Jollyes Petfood Superstores Full time

    Jollyes is a business that is expanding massively We love pets, and we love our people. We're hunting for a talented Customer Service Lead to help deliver the exceptional customer service our customers are used to.Remuneration: Competitive salary depending on experience. 25 days annual leave plus bank holidays. Generous colleague discount. Colleague...

  • Customer Service Lead

    2 weeks ago


    Waltham Abbey, Essex, United Kingdom Jollyes Petfood Superstores Full time

    Jollyes is a business that is expanding massively We love pets, and we love our people. We're hunting for a talented Customer Service Lead to help deliver the exceptional customer service our customers are used to.Remuneration: Competitive salary depending on experience. 25 days annual leave plus bank holidays. Generous colleague discount. Colleague...


  • Waltham Abbey, United Kingdom CSS Motors Full time

    We are seeking a Customer Service Representative based at our vehicle repair centre in Waltham Abbey. You will be the first point of contact for both our retail and commercial customers, be responsible for incoming calls, managing and booking in vehicles for all aspects of servicing, MOT and repair. You will actively enjoy dealing with customers both over...


  • Waltham Abbey, United Kingdom Mosaic Recruitment Full time

    Our client is a UK market leader in its industry in its 100th year - Great salary, performance bonuses and on going training - Do you have a passion to provide outstanding customer service? **Do you pride yourself on giving EXCEPTIONAL customer service?** **Are you an upbeat individual with the passion and drive to succeed?** **Do you enjoy building a...


  • Waltham Abbey, United Kingdom Hill Group UK Full time

    **Role overview**: Completion of repairs issued to the Customer Service department, ensuring their swift closure. Ensure that the processes and procedures are followed, keeping the Customer Service team informed of progress at all times. Uphold the reputation and image of the Hill Group. **Key Results Areas**: **Delivery** Ensure works are completed on...


  • Waltham Abbey, United Kingdom Mosaic Recruitment Full time

    Our client is a UK market leader in its industry in its 100th year - Great salary, performance bonuses and on going training - Do you have a passion to provide outstanding customer service? **Do you pride yourself on giving EXCEPTIONAL customer service?** **Are you an upbeat individual with the passion and drive to succeed?** **Do you enjoy building a...


  • Waltham Abbey, United Kingdom Robert Lee Distribution Limited. Full time

    **Job description** Robert Lee Distribution Limited is the largest independent distributor of bathroom, kitchen and plumbing products, supplying to retailers in the UK. The ideal person will have good communication skills, be self-motivated, reliable, and have a 'can do' attitude. We can offer a well-established, friendly, and supportive environment, a...

  • Shipping Coordinator

    4 weeks ago


    Waltham Abbey, United Kingdom We Staff Full time

    **Senior Shipping Coordinator** We Staff have collaborated with a Global shipping company specialising in the transportation and packaging of Works of Arts and Collectables. Their overseas offices and warehouses are located in Paris, New York, Los Angeles, Madrid, and Milan. Our client has experienced vast growth over recent years and are looking for a...


  • Waltham Abbey, United Kingdom ACM Environmental plc Full time

    ACM is a Reconomy Group company. The Reconomy Group is a leading, tech-led provider of circular economy-focused services, with the purpose of creating a truly sustainable world through conserving finite resources. Supporting businesses around the world to improve their ESG outcomes, the Reconomy Group delivers services through three main verticals - Recycle,...


  • Waltham Abbey, United Kingdom The Delta Group Full time

    **Job Title: Customer Service Executive** **Department**:Client Services** **Reporting to: Customer Service Team Leader** **Role Overview** The Customer Services Executive works as part of Delta Group’s Customer Services Team in assisting clients with delivering POS materials, fulfilling campaign orders, managing library stock and maintaining the...


  • Waltham Abbey, United Kingdom Reconomy Full time

    Reconomy, an international circular economy specialist. Using a tech-enabled, people powered approach we have been able to support thousands of businesses across the globe to achieve their sustainability goals. The culture that we have created at Reconomy has a strong and lasting emphasis on family, friendship and fun. We believe this culture to be highly...