Customer Service Representative

3 weeks ago


Waltham Abbey, Essex, United Kingdom WSH Group Full time

Key Responsibilities:

  • Service – provide exceptional food and beverage service to guests in a friendly and professional manner, ensuring their needs and requests are efficiently addressed.
  • Customer Service – deliver outstanding service by being attentive to guests’ needs at every point on their customer journey, answering questions and addressing any concerns or issues in a friendly manner.
  • Teamwork – collaborate with colleagues to ensure the smooth flow of operations and contribute to creating an inclusive and safe working environment.
  • Adherence to Regulations – comply with health and safety regulations, as well as any specific food service or catering guidelines established on location.
  • Cleanliness – maintain cleanliness and hygiene standards in the kitchen and dining areas.

Qualifications:

  • Have a passion for food and/or customer service.
  • You draw satisfaction from working within a collaborative and inclusive team environment.
  • Ability to adapt to challenges and opportunities with a solution-oriented perspective.
  • Previous experience in a similar role, especially in the food service industry, is often a plus but not essential.
  • Some knowledge of food safety and sanitation practices.
  • Works according to the Caterlink core values.

Additional Information:

We are an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

Caterlink is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best.



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