Deputy Store Lead
6 days ago
About the Role
We are seeking a highly motivated and organized Deputy Store Manager to join our team at Lidl in Deutschland. As a Deputy Store Manager, you will be responsible for managing the store in the absence of the Store Manager, leading and inspiring the team to deliver exceptional customer service, and ensuring the smooth operation of the store.
Key Responsibilities
- Manage the store in the absence of the Store Manager, taking ownership of the store and leading by example to support colleagues.
- Lead and inspire the team to deliver exceptional customer service, using our Leadership & Company Principles.
- Diligently check and work deliveries, managing the till area and monitoring KPIs.
- Be a friendly face for every customer, offering excellent service and helping with all customer queries.
- Competently comply with Health and Safety laws, standards, and guidelines.
Requirements
- Experience leading and developing a team in a challenging, fast-paced environment.
- Excellent communication skills to help colleagues and customers in a friendly and open way.
- A knack for time management, delegation, and problem-solving.
- The confidence to support the team through every shift.
- A pride in providing unmatched customer service for everyone who shops with us.
- The ability to monitor, manage, and improve KPIs.
What We Offer
- 30-35 days' holiday (pro rata).
- 10% in-store discount.
- Pension scheme.
- Ongoing training.
- Enhanced family leave.
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