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Customer Service/sales Administrator

5 months ago

Waltham Abbey, United Kingdom Robert Lee Distribution Limited. Full time

**Job description**

Robert Lee Distribution Limited is the largest independent distributor of bathroom, kitchen and plumbing products, supplying to retailers in the UK.

The ideal person will have good communication skills, be self-motivated, reliable, and have a 'can do' attitude.

We can offer a well-established, friendly, and supportive environment, a Monday - Friday day shift (40 hours per week, no weekend working), staff discount on products, and a company sick pay scheme.

**JOB DESCRIPTION**

JOB TITLE **CUSTOMER SERVICE & SALES ADMINISTRATOR**

DEPARTMENT **CUSTOMER SERVICE**

BASE LOCATION **LONDON OFFICE - WALTHAM ABBEY**

REPORTING MANAGER **CUSTOMER SERVICE & SALES SUPERVISOR**

SALARY **£21,673 PER ANNUM PRO RATA**

FULL TIME HOURS **40 HOURS PER WEEK (8.00am-5:00pm)**

**JOB PURPOSE**

Permanent full time role for a Customer Service & Sales Administrator to be based in Waltham Abbey, you will be reporting to the Customer Service Supervisor. To act as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives

We are looking for an ambitious, entrepreneurial individual with a positive attitude.

**KEY DUTIES AND RESPONSIBILTIES**
- Achieving 100% data accuracy when processing orders and invoices
- Communicating with clients for information or answering queries
- Contact clients to obtain missing information or answer queries
- Liaise with the Logistics department to ensure timely deliveries
- Maintain and update sales and customer records
- Communicate important feedback from customers internally
- Stay up-to-date with new products and features

**Key Performance Indicators**
- Training & Quality scoring outcomes.
- Data quality metrics not limited to: I. Consistency II. Completeness III. Timeliness IV. Accuracy V. Auditability

**Technical Skills**
- Familiarity with Microsoft Dynamics NAV
- Accurate data entry into Excel.
- Excellent time management skills
- Overall awareness of Customer journey

**Soft Skills**
- Customer service driven.
- Ability to build rapport with an aim to resolve issues.
- Open minded (listen, share ideas etc.) and able to bring added value and innovation
- Ability to handle conflicts / problem resolution etc.
- Agility, able to adapt / respond to a constantly changing and demanding environment
- Excellent written and verbal communication skills
- To work in accordance with the General Data Protection Regulations and Data Protection Act 2018.

**GENERAL**

To be responsible for your own health and safety and that of your colleagues, in accordance with the Health & Safety at Work Act (1974) and relevant legislation, including reporting any health and safety hazard immediately you become aware of it.

To work in accordance with the General Data Protection Regulations and Data Protection Act 2018.

The post holder may have access to material which is confidential. It is a condition of their contract of employment that they ensure that no confidential material is leaked from the department to unauthorised personnel.

To implement the Equal Opportunities Policy into your daily activities. All employees are required to work in accordance with the Equality Act (2010).

**Job Types**: Full-Time and Part-time, Permanent

**Salary**: £21,673 per year Pro Rata

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,673.00 per year

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Waltham Abbey: reliably commute or plan to relocate before starting work (required)

**Experience**:

- administration: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: CS/SALESWA