Homelift Installations Administrator

3 weeks ago

Andover, United Kingdom Stannah Full time

We have a fantastic opportunity for a **Homelift Installations Administrator** **to join the**Homelift** team, based at our site in **Andover**.

In the role you will assisting in the provision of Homelift installations whilst delivering the highest levels of service and Customer journey, with a focus on the co-ordination of site based work and back office administration. To provide cover for the current roles in the Homelifts projects planning team, namely the Homelifts Project Co-ordinator and the Homelifts Support Administrator.

**Responsibilities**:

- To progress orders effectively and efficiently, from the point of sale to the lift being installed whilst providing an exceptional level of customer service.
- To take ownership and deal with customer’s enquiries, escalating when assistance is required, to bring to a full resolution, and reflecting the agreed Stannah values and behaviours.
- Liaise with surveyors to ensure they are fully supported throughout the sales process.
- Ensure sub-contractor orders are checked and sent accurately and within the required timescale.
- Ensure that all orders are processed within Key Performance Indicators.
- To co-ordinate and schedule all customer visits from survey through to the lift being installed, whilst providing an exceptional level of customer service. This includes, but is not limited to, pre-install activities covering technical surveys, asbestos surveys, site checks, building prep works etc.
- To be the one point of contact for the Customer taking ownership of any issues and escalating as and when required.
- Keep the Customer informed and updated about all visits to their home, throughout their installation journey.
- Ensure that all installations or removals are scheduled and completed within Key Performance Indicators, escalating to the line manager as and when required.
- Liaise with sub-contractors to ensure their work is scheduled and completed within the required timescale.
- Liaise with Homelift Installation Managers and other Stakeholders to problem solve issues in order to achieve the highest level of ‘right first time’, but arranging Go Backs where required.
- Maintain accurate and complete records, keeping all systems (electronic or manual) fully up to date, whilst adhering to GDPR requirements.
**Requirements / Qualifications**
- IT Computer Skills, including knowledge of Microsoft Office Package.
- Good working standard of English and Maths
**Company Information**:
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community

**Benefits Include**:

- Competitive Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Company Sick Pay
- Enhanced maternity and paternity provision
- Free parking

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