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Installations Coordinator

3 months ago

Andover SP, Andover, United Kingdom Stannah Full time

We have an exciting opportunity for an Installation Coordinator to join Stannah, supporting our Platform Lifts and Microlifts division based in Andover.

This Installation Coordinator job operates in a fast-paced environment, involving the coordination of all installation activities and providing ongoing support to customer sites to ensure efficient and cost-effective progress of installations.

You will be responsible for our customers journey with Stannah from order to installation and handover of their lift. We strive to exceed our customers’ expectations by taking care and doing our best to help them deliver their projects safely, on time, with the minimum of fuss.

We are looking for an individual who demonstrates confidence in decision-making, can handle unforeseen situations and possesses a talent for problem-solving, and maintains composure and effectiveness in high-pressure situations, communicating with customers on the telephone, via email and teams meetings as required.

Job Responsibilities:

  • Ensuring all customer care contact points are met. Initiate contact with customers to establish project details, obtain start-on-site information, and maintain ongoing open and honest communication.
  • Coordinate with customers for installation readiness, address queries, and manage delivery coordination, keeping both customers and installers informed.
  • Keep the Customer informed and updated throughout their Stannah journey.
  • Conduct daily checks of the Installation Schedule to ensure timely site arrivals align with project needs.
  • Manage requirements for additional site visits, parts, and test weights, maintaining communication with customers and installers.
  • Manage customer expectations with prompt, honest, and realistic communication.
  • Promote relevant safety policies and procedures.
  • Building relationships with our suppliers.
  • Schedule and place orders for lift removals.
  • Manage subcontractors, allocating correct products, pricing jobs, and processing invoice payments.

Job Requirements:

  • Ability to work to tight deadlines and deal with pressure is essential.
  • Previous scheduling co-ordination/event organisation experience is desirable

If you have previously worked in a Project Coordinator Job, Project Planner Job or similar, please apply now or contact us for further information.

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community

Benefits Include:

  • Competitive Salary, paid on a monthly basis
  • Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
  • 25 days holiday, plus bank holidays
  • Holiday scheme to buy extra days’ annual leave
  • Pension Scheme. Matched contribution/salary sacrifice
  • SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
  • Life Assurance Scheme
  • Long Service award scheme, with holiday benefit
  • Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
  • Employee Assistance Programme. A workplace initiative to support and enhance well-being
  • Enhanced maternity and paternity provision
  • Free parking

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

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