Service Coordinator

5 months ago


Andover, United Kingdom Shenton Group Full time

The UK’s Leading Technical Experts in Standby Power, Uninterruptible Power Supplies and Combined Heat and Power Systems.

A thriving business, with over 40 years in the standby power and energy efficiency markets, Shenton Group supply, install, hire and maintain critical power systems and associated equipment such as generators, UPS systems and switchgear. We have a strong family management structure, and high standards of performance and ethics. We have a mature financial position and trade from multiple locations around the UK, and you would be part of a team of circa 100 staff. We have robust staff development policies and offer substantial opportunities for stable long-term employment.

Job Title: Service Coordinator - Generator & UPS

Manager Responsible: Lorraine John

Location: Andover

Start Date: ASAP

Full or Part Time Role: Full time

Working Hours: 40 hour week

**Salary**: £22,000 to £27,000

Overtime: No

Vehicle/Car Allowance: No

Other Benefits: Health & Wellbeing App, Statutory pension, 25 days holiday increasing through company loyalty program, Relevant training

This is an office role based from our HQ in Andover for which you will be required to have good organisational skills, be a confidential and trustworthy person with good IT skills. A hard working and positive attitude with a willingness to learn will be essential as well as a good commercial understanding/outlook.

The role includes (but not limited to) the following areas of responsibility:

- Updating Weekly KPIs
- Scheduling engineer’s service visits
- Handling emergency call outs
- Processing Engineer Reports and liaising with Technical Engineers for support
- Creating invoices
- Processing of service reports
- Data entry
- Liaising with clients, service engineers and Technical Engineers

Key Skills
- Excellent organisational and time management skills, with the ability to coordinate multiple tasks simultaneously.
- Strong communication skills - confident talking to people at all levels.
- A sharp and proactive mind
- Ability to work under pressure to tight deadlines
- Ability to work extended hours as the needs of the department require
- A determined and driven attitude

Experience and Qualifications

Essential
- Knowledge and background in the Generators industry
- A minimum of 3 years’ experience of working service environment
- Proficient in Microsoft Word and Excel

Desirable
- SAP Business One software experience/skills would be beneficial but will be trained if required

Application question(s):

- Do you have the minimum years of experience detailed on the role description

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Service Coordinator - Generator & UPS


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