Customer Service Administrator

5 months ago


Andover, United Kingdom Stannah Full time

**Administrator Job Andover Join the Stannah Team**

We have a great opportunity for a Customer Service Administrator to join the Operations department, supporting our Platform Lifts and Microlifts division at Stannah. This is a full-time office based permanent role.

In this Administrator job, you will be joining a team that is customer-focused, providing support to our customers and internal departments therefore excellent communication skills and a passion for providing best-in-class service are essential.

As the Administrator, you will provide customers with relevant information relating to their lift installation project with Stannah.

**Responsibilities**:

- Issue information packs to installers.
- Notify Service Branches of weekly handovers.
- Complete and send Operation and Maintenance Manuals to customers.
- Maintain on-site lift information.
- Issuing outstanding items forms to customers.
- Supporting other administrative tasks, including test weights, invoicing, and variation orders as required.
- Calling customers to discuss site readiness.
- Creating and maintaining spreadsheets and word documents.

**Job Requirements**:

- Previous experience working within administration or customer service.
- Excellent communication skills with the ability to interact at all levels and with different departments.
- Ability to plan, prioritise and organise workloads.
- Relevant qualifications in administration or customer service would be desirable.
- Proactive approach to working.
- Able to work in a fast-paced environment.

**Company Information**:
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community

**Benefits Include**:

- Market Aligned Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
- Free parking

alljobs



  • Andover, United Kingdom Elis Full time

    **Introduction**: **Elis is an international multi service provider, offering têxtile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way.** Our rental maintenance model supports our...


  • Andover, United Kingdom Trade Base Direct Limited Full time

    **Duties** As a Acconts Administrator and Customer Services Agent, you will be responsible for the following: - Providing exceptional customer service by addressing inquiries and resolving issues promptly - generally around their account transactions (ie: invoices, payments) - Handling sales inquiries and processing orders efficiently - Utilizing Sage 200...

  • Service Administrator

    1 month ago


    Andover, United Kingdom CV-Library Full time

    Personnel Selection are pleased to be working alongside this thriving business, based in Andover, who are currently recruiting for a Service Administrator to join them on a full time and permanent basis.  This role will be office based and the hours of work are 8am - 5pm Monday to Friday, with 1 hour for lunch. They offer 25 days annual leave + bank...


  • Andover, United Kingdom CV-Library Full time

    Job Title: Administrator Salary: £15.57 per hour Location: Andover, Anton Mill Hours: Full-time. 35 hours (5 days per week on-site) Mon - Friday 9am - 5pm. Contract: Temporary with career progression opportunities. Start Date: 25th November 2024. All roles are fully office based. About this Opportunity. Our client, a leading financial...


  • Andover, United Kingdom Stannah Full time

    We have a fantastic **Administrator **job within the Customer Care invoice team at Stannah. We are looking for a** Customer Care Invoice Administrator **to join the team on a fixed term basis. As an Administrator, you will assist in the provision of a pre and post installation customer support service, including invoicing. You will deal with our Business to...


  • Andover, United Kingdom Blue Arroww Full time

    Job Title: AdministratorSalary: £15.57 per hourLocation: Andover, Anton MillHours: Full-time. 35 hours (5 days per week on-site) Mon - Friday 9am - 5pm. Contract: Temporary with career progression opportunities.Start Date: 25th November 2024.All roles are fully office based. About this Opportunity.Our client, a leading financial institution, is seeking a...


  • Andover, Hampshire, United Kingdom Virtual Hub Full time

    Role SummaryAs a dedicated Customer Service Representative, you will be responsible for providing exceptional administrative support to our team in Andover. This role involves ensuring smooth day-to-day operations, providing excellent customer service, and ensuring all legal requirements have been met. You will be working with confidential information,...


  • Andover, United Kingdom CV-Library Full time

    Customer Service Coordinator Pertemps are currently recruiting for an experienced Customer Service Coordinator to join a leading equipment rental business based in Andover. This is a full-time position and is fully office based. Responsibilities as a Customer Service Coordinator: - Deal with enquiries through inbound calls - Support sales process from...


  • Andover, Hampshire, United Kingdom Ultimate Banking Full time

    Customer Service Role OverviewWe are seeking a skilled Customer Service Representative to join our team at Ultimate Banking. As a key member of our branch team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Welcome and support customers on their savings...

  • Office Administrator

    6 months ago


    Andover, United Kingdom St John and Red Cross Defence Medical Welfare Service Full time

    Defence Medical Welfare Service is looking for an Office Administrator to join the Business Support team at its' Headquarters in Andover.This is an exciting office-based role providing general administration and support to HQ and the wider team in a friendly environment. If you have great organisational skills and enjoy being part of a team whilst taking...


  • Andover, Hampshire, United Kingdom Aspire Jobs Limited Full time

    Job DetailsAspire Jobs Limited is seeking an experienced Customer Services Administrator to join their team.Key Responsibilities:Provide exceptional customer service to clients and stakeholders.Manage and respond to customer inquiries in a timely and professional manner.Collaborate with internal teams to resolve customer issues and concerns.Benefits:25 days...


  • Andover, Hampshire, United Kingdom Aspire Jobs Limited Full time

    **Job Summary**We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Administrator.**Key Responsibilities:**Provide exceptional customer service to clients and stakeholdersManage and respond to customer inquiries in a timely and professional mannerCollaborate with internal teams to resolve customer issues...


  • Andover, Hampshire, United Kingdom Aspire Jobs Limited Full time

    Job Summary: We are seeking a highly organized and customer-focused individual to join our team as a Customer Services Administrator.Key Responsibilities:Provide exceptional customer service to clients via phone, email, and in-person.Manage and respond to customer inquiries in a timely and professional manner.Process customer complaints and resolve issues...

  • Administrator

    5 months ago


    Andover, United Kingdom Pertemps Network Group Full time

    **Administrator**: - 365204044**£21,000 - £23,000 Per Annum** - Full Time**Permanent** **Andover, Hampshire** **Administration** **Job Description**: - Administrator - Pertemps are currently recruiting for an Office Administrator to join a manufacturing business based in Andover. This is a full time, permanent position.**Responsibilities**: - Receive...


  • Andover, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    We have an exciting opportunity to join our friendly and supportive team in Radiology as the Patient Services Administrator in Andover. You will need to be enthusiastic and well organised, contribute to the provision of an effective admin service and ensure the trust provides a positive experience and meets its contractual requirements. This role is...


  • Andover, United Kingdom Stannah Full time

    We are recruiting for a **Customer Support Administrator** to work within our Stairlifts Division supporting UK and overseas distributors. This is a 12 months fixed term contract. The **Customer Support Administrator **position will be based in Andover, Hampshire on the Portway Industrial Estate. We are looking for an** Administrator** who has strong...


  • Andover, United Kingdom Virtual Hub Full time

    Job Title: AdministratorSalary: £15.57 per hourLocation: Andover, Anton MillHours: Full-time. 35 hours (5 days per week on-site) Mon - Friday 9am - 5pm. Contract: Temporary with career progression opportunities.Start Date: 25th November 2024.All roles are fully office based. About this Opportunity.Our client, a leading financial institution, is seeking a...


  • Andover, United Kingdom Elis Full time

    About a career with ElisElis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way.Our rental maintenance model supports our...


  • Andover, United Kingdom Virtual Hub Full time

    Job Title: AdministratorSalary: £15.57 per hourLocation: Andover, Anton MillHours: Full-time. 35 hours (5 days per week on-site) Mon - Friday 9am - 5pm. Contract: Temporary with career progression opportunities.Start Date: 25th November 2024.All roles are fully office based. About this Opportunity.Our client, a leading financial institution, is seeking a...


  • Andover, Hampshire, United Kingdom Virtual Hub Full time

    Job Title: AdministratorSalary: £15.57 per hourLocation: Andover, Anton MillHours: Full-time, 35 hours (5 days a week, Monday to Friday, 9am-5pm)Contract: Temporary with career progression opportunitiesAbout this Opportunity:Our client, a leading financial institution, is seeking a dedicated and customer-focused administrator to join their team. As a key...