Homelifts Project Co-ordinator

6 months ago

Andover, United Kingdom Stannah Full time

We have a fantastic opportunity for a **Project Co-ordinator** to join the** Homelift **team, based at our site in **Andover**.

As a **Project Co-ordinator** you will assist in the provision of Homelift installations whilst delivering the highest levels of service and Customer journey, with a focus on the coordination of site based work and acting as the point of contact for the Customer. This covers the installations or removals of Homelifts, Steplifts, Hoists or any other products being managed by the Homelifts operation.

**Responsibilities**:

- To co-ordinate and schedule all Customer visits from survey through to the lift being installed, whilst providing an exceptional level of customer service. This includes but is not limited to pre-install activities covering asbestos survey, site check, prep works etc.
- To be the one point of contact for the Customer taking ownership of any issues and escalating as and when required.
- Keep the Customer informed and updated about all visits to their home, throughout their installation journey.
- Ensure that all installations or removals are scheduled and completed within Key Performance Indicators, escalating to the line manager as and when required.
- Liaise with sub-contractors to ensure their work is scheduled and completed within the required timescale.
- Liaise with Homelift Installation Managers and other stakeholders to problem solve aim for first time installation, but arranging go backs or provision of parts to complete part-installed orders where required.
- Maintain accurate and complete records, keeping all systems (electronic or manual) fully up to date, whilst adhering to GDPR requirements.
- Demonstrate a commitment to your own personal development and undertake any training deemed necessary to enable you to fulfil your role.
- Be aware of own responsibilities for Health and Safety and ensure that good housekeeping is maintained at all times. Ensure that any “near misses” or “accidents” are reported correctly via the correct channels.
- Provide cover for other members of the Homelifts Office Team during periods of holiday or absence.

**Requirements**:

- Excellent listening skills - both in relation to colleagues and to our customers’ needs
- Clear communication skills - verbal and written
- A patient and empathetic telephone manner.
- Exhibit a positive ‘can do’ attitude

**Company Information**:
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community

**Benefits Include**:

- Competitive Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
- Free parking

**#homelift

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