Customer Service Administrator
6 days ago
Join the Stannah TeamnWe have a great opportunity for a Customer Service Administrator to join the Operations department, supporting our Platform Lifts and Microlifts division at Stannah. This is a full-time office based permanent role.nIn this Administrator job, you will be joining a team that is customer-focused, providing support to our customers and internal departments therefore excellent communication skills and a passion for providing best-in-class service are essential.nAs the Administrator, you will provide customers with relevant information relating to their lift installation project with Stannah.nJob Responsibilities:nHandle telephone calls and emails, assisting customers or directing messages to the appropriate person.nIssue information packs to installers.nNotify Service Branches of weekly handovers.nComplete and send Operation and Maintenance Manuals to customers.nMaintain on-site lift information.nIssuing outstanding items forms to customers.nSupporting other administrative tasks, including test weights, invoicing, and variation orders as required.nCalling customers to discuss site readiness.nCreating and maintaining spreadsheets and word documents.nJob Requirements:nPrevious experience working within administration or customer service.nExcellent communication skills with the ability to interact at all levels and with different departments.nAbility to plan, prioritise and organise workloads.nRelevant qualifications in administration or customer service would be desirable.nMicrosoft Office applications and the ability to pick up bespoke in house systemsnProactive approach to working.nAble to work in a fast-paced environment.
If you are looking for an Administrator Job Andover, please click the apply button to submit your application.nCompany Information:nStannah is a family-owned manufacturing and engineering company.
Our products move people and goods in and around homes and buildings.
We make life easier for people. We do this by improving access for greater convenience and independence.nJoseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business.
The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.nStannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.nOur employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive communitynBenefits Include:nMarket Aligned Salary, paid on a monthly basisnProfit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profitsn25 days holiday, plus bank holidaysnHoliday scheme to buy extra days’ annual leavenPension Scheme. Matched contribution/salary sacrificenSimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and morenLife Assurance SchemenLong Service award scheme, with holiday benefitnCompany Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and morenEmployee Assistance Programme. A workplace initiative to support and enhance well-beingnEnhanced maternity and paternity provisionnFree parkingnWe reserve the right to close this vacancy early if we receive high numbers of applications for the role.n#alljobs
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Customer Service Administrator
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